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Troubleshooting

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  • Channel Info- PPV options not showing

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    Only way I found it to work is either shut off the VPN or you have to shut off the clean web blocker. I have a blocker shut off and it all came back.
  • Having to restart App

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    ArthurA
    @sunshinega78 URL http://aftv.news/8167457
  • Memory leak in 2.0.11?

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    RickR
    @4fclub We sincerely apologize for the inconvenience. Rest assured, the service will function smoothly with the next update.
  • Firestick reboot

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    HawkH
    @jeffmchef Try going through the process on MoaTV’s main website on what to do about buffering: https://channelmoa.com/what-is-iptv-buffering-and-how-to-fix-it.html Personally, I clear the MoaTV app’s cache and restart my device every time.
  • Renter prepaid code

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    RickR
    @catdad You're very welcome! We're happy that we were able to resolve the issue quickly.
  • Buffering Issues – How to Fix

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    HawkH
    @Jack-Thripper said: This attempts to explain different causes of/for buffering and actually does a good job of it. https://channelmoa.com/what-is-iptv-buffering-and-how-to-fix-it.html
  • 2.0.11 Kicks Me Out (NOT-Solved)

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    HawkH
    @jack-thripper Noted and thank you.
  • App on Firestick 4K kicks me out while watching live stream

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    ArthurA
    @NT been checking the TSN 1 channel since you mentioned the channel name, haven't even freezed for once.
  • Just trying to subscribe and cant

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    ArthurA
    @angsten_durro You will have to contact the live chat support to make a payment. Please contact through this link https://chatting.page/catchontvsupport.
  • Movies "Favorites" category

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    ArthurA
    @caboguy Thank you for your detailed feedback and for highlighting both the improvements and the issues. We appreciate you pointing out the Favorites category visibility and the Firestick pause/play button concern—these are helpful insights, and we’ll make sure they are noted for further review.
  • Good bye CatchOn

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    scottTigerS
    You are trying to influence people to move away from our community. Are you expecting a Ban?
  • Customer support

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    Nyle3019N
    @billysellas You’re right—and that’s exactly what we’re focused on now. We’re actively working on fixes for the PPV issues, incorrect streams, and app stability. This isn’t being brushed off—our team is already addressing it, and we’ll be pushing updates as soon as they’re ready. We’ll keep you updated with real progress, not just responses. —ChannelMoa Support Team
  • 4/9/2026

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    @Arthur I’m glad I paid for a service and I still have to be the one to tell the provider to fix the problem. Every time. God forbid you all be proactive
  • App keeps freezing

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    G
    @billysellas I second that! Or maybe like Apple and put an update out to let the users find all the faults
  • App not updating 2.0.11

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    ArthurA
    A small number of customers may experience issues during the update. If you encounter this problem, simply reinstall the app using the updated URL http://aftv.news/5472026 or short code 5472026. This should resolve the issue instantly.
  • List building error?

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    Our technical team believes this issue may be caused by a firewall or antivirus program preventing the required files from being downloaded properly. Could you please try the following: first, uninstall the currently installed app, then temporarily disable your firewall or pause your antivirus program, and try downloading and launching the app again. If the same issue continues after that, please let us know. Thank you.
  • 4/4/26 app not working

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    Nyle3019N
    @CaboGuy You’re absolutely right to be concerned — simply rebranding or changing domains isn’t a real solution to scam sites. Unfortunately, bad actors move fast, and as soon as something gains traction, fake sites start popping up to exploit users. We take this seriously and are actively working on multiple fronts to combat it, including reporting fraudulent domains, working with hosting providers to get them taken down, and strengthening our official communication channels so users know exactly where to go. But you’re correct — this is an ongoing battle, not a one-time fix. For everyone’s safety, we strongly recommend: .Only using links shared through our official app and verified support channels .Avoiding any third-party sites claiming to sell subscriptions or upgrades .Double-checking URLs before entering any payment information If you come across a suspicious site like the one mentioned, please report it to our support team so we can escalate it immediately. We appreciate you calling this out — raising awareness like this helps protect the entire community.
  • 4/2/26 APP working like trash

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    Nyle3019N
    @CaboGuy Hi there, We completely understand where you’re coming from, and your concern is absolutely valid. The 1.6 app was very stable for many users, especially on Firestick devices, so we know this transition hasn’t been easy. The move to the 2.x app wasn’t made lightly. The previous version, while stable, was built on an older system that limited our ability to expand, improve performance long-term, and add newer features. The updated platform allows for better backend support, more consistent content delivery, and future enhancements that weren’t possible on 1.6. That said, we also recognize that the new app is more resource-intensive, and devices like Firesticks—particularly older or even some 4K models—can experience issues like slower load times or occasional freezing. This is something our development team is actively working to optimize. Your feedback is extremely important to us, and we are continuously pushing updates to improve performance and stability across all devices. We truly appreciate your patience and continued support during this transition. If you’re experiencing consistent issues, please don’t hesitate to reach out so we can help troubleshoot and improve your experience. Thank you again for sticking with us.
  • 2.0.11 downloader code fix

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    Nyle3019N
    @bucknut3984 Thanks for sharing that — and we really appreciate you posting the workaround as well, that’s helpful for others running into the same issue. It does sound like the in-app update didn’t complete properly, which can happen sometimes depending on the device. Using Downloader with the direct code to install version 2.0.11 is a solid workaround, so we’re glad to hear that’s running better for you now. That said, we completely understand your concern. After everything you’ve experienced, it’s fair to expect stability without having to jump through extra steps. If the app continues to give you issues even on the latest version, please let us know — those reports help us push fixes faster. We’re actively working on improving both the update process and overall performance so situations like this are minimized. Appreciate you sticking with us — and hopefully this latest version keeps things running smoothly for you.
  • Replay events

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    E
    I understand and it is this aspect which is a reduction in functionality compared to earlier functionality