4/2/26 APP working like trash
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We understand why you’d feel that way, and we’re really sorry this has been your experience. That’s not the kind of service we want to provide.
Even though your subscription is active, you’re not stuck without support—we’re here to make sure things improve.
The team is actively working on stability issues and reducing these recurring problems so you can actually get the value you paid for.If you continue running into the same issues, please let us know the specific channels or times—it helps us escalate and address them faster.
We do appreciate your patience, and we’re committed to doing better.
@Nyle3019 it is not my job to tell you every channel that is down, every time it is down. You provide the service. You fix it. No where on your website does it say that customers have to tell the provider that their product is acting like trash.
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@Nyle3019 it is not my job to tell you every channel that is down, every time it is down. You provide the service. You fix it. No where on your website does it say that customers have to tell the provider that their product is acting like trash.
I understand your frustration, and you’re absolutely right—you shouldn’t have to keep reporting the same issues for a service you’re already paying for.
Our team is actively monitoring and working to resolve channel outages as quickly as possible. That said, reports from users can sometimes help us pinpoint specific issues faster, especially when it affects certain regions or devices.
We’re continuously improving stability, and your feedback is being taken seriously.
We appreciate your patience while we work on getting everything running smoothly again.
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My Windows 95 computer loads faster than the new app!!!
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I’m not going to jump on the trash mos band wagon you know the new app is bad. Just a suggestion why not bring back version 1.6.3 where everyone was happy?
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@homer @caboguy @stevenewsom
The application’s boot time and freezing issues are currently under investigation. As soon as the root cause has been identified, both issues will be promptly resolved. -
This was my go to service but the change has been forcing me to use something else lately. This is sad because Catch was always best for its stability both for live tv and vod content for me. That just isn’t true right now.
We completely understand where you’re coming from, and we genuinely appreciate you saying that.
It’s tough to hear, especially knowing Catch has been your go-to specifically for stability — and right now it’s not meeting that same standard. You’re not wrong for feeling that way.
The recent changes have introduced some growing pains, particularly with the new app, and while there are improvements happening behind the scenes, we know that doesn’t help when you just want things to work like they used to.
Please know this isn’t the experience we want for long-time users like yourself. Stability is a top priority, and the team is actively working to get performance back to where it was — and better.
We truly appreciate your patience and your continued support, even while trying alternatives. We’re committed to earning back that “go-to” spot for you.
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We completely understand where you’re coming from, and we genuinely appreciate you saying that.
It’s tough to hear, especially knowing Catch has been your go-to specifically for stability — and right now it’s not meeting that same standard. You’re not wrong for feeling that way.
The recent changes have introduced some growing pains, particularly with the new app, and while there are improvements happening behind the scenes, we know that doesn’t help when you just want things to work like they used to.
Please know this isn’t the experience we want for long-time users like yourself. Stability is a top priority, and the team is actively working to get performance back to where it was — and better.
We truly appreciate your patience and your continued support, even while trying alternatives. We’re committed to earning back that “go-to” spot for you.
@Nyle3019 WHY was it necessary to "upgrade" from the stable 1.6 app in the first place??? You guys seem to have forgotten the old saying about "if it isn't broke, don't fix it!" Can anyone give us a rational answer about WHY? You've switched to obviously a totally different app, and it seems to be too "heavy" to run well on a Firestick, which I'm guessing is the huge majority of your user base.
Why???
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@Nyle3019 WHY was it necessary to "upgrade" from the stable 1.6 app in the first place??? You guys seem to have forgotten the old saying about "if it isn't broke, don't fix it!" Can anyone give us a rational answer about WHY? You've switched to obviously a totally different app, and it seems to be too "heavy" to run well on a Firestick, which I'm guessing is the huge majority of your user base.
Why???
Hi there,
We completely understand where you’re coming from, and your concern is absolutely valid. The 1.6 app was very stable for many users, especially on Firestick devices, so we know this transition hasn’t been easy.
The move to the 2.x app wasn’t made lightly. The previous version, while stable, was built on an older system that limited our ability to expand, improve performance long-term, and add newer features. The updated platform allows for better backend support, more consistent content delivery, and future enhancements that weren’t possible on 1.6.
That said, we also recognize that the new app is more resource-intensive, and devices like Firesticks—particularly older or even some 4K models—can experience issues like slower load times or occasional freezing. This is something our development team is actively working to optimize.
Your feedback is extremely important to us, and we are continuously pushing updates to improve performance and stability across all devices. We truly appreciate your patience and continued support during this transition.
If you’re experiencing consistent issues, please don’t hesitate to reach out so we can help troubleshoot and improve your experience.
Thank you again for sticking with us.
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S scottTiger moved this topic from Live Channels on
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