Skip to content
Brand Logo

Back to Main Site
  1. Home
  2. Categories
  3. Apps & Device Support

Apps & Device Support

90 Topics 635 Posts

Technical support for apps, devices, and players. Ask questions about installation, configuration, login issues, buffering problems, or compatibility with different devices.

This category can be followed from the open social web via the handle [email protected]

Loading…
Loading shop...

Subcategories

  • 29 255
    29 Topics
    255 Posts
    ArthurA
    @mevel It will be fixed, but no ETA yet

  • 14 48
    14 Topics
    48 Posts
    TramsT
    I'm really sorry. We recently started pulling channel information and listings through the new API, and it looks like there may have been a bug in the process. I've already reported it, and we'll review it again. In addition to this, we've also discovered a few issues with the France League data. Anyway, thank you for sharing this with us and bringing it to our attention. We truly appreciate your help.

  • 31 267
    31 Topics
    267 Posts
    ArthurA
    @sunshinega78 URL http://aftv.news/8167457

  • 7 22
    7 Topics
    22 Posts
    ArthurA
    @jwaszewski1960 Unfortunately, the favourites category for live channels will be inside the MY LIVE section, and for Movies and Series, you will see the favourites at the top of both sections, along with history.
  • Z

    MoaTV 2.0.11 not working well.

    8
    0 Votes
    8 Posts
    330 Views
    ArthurA
    @Tuppersoprano, have you contacted our Live Chat Support and followed the troubleshooting? Also, there is always the option of using the old version app (CatchON) if you face consistent loading issues every day. Just have to uninstall the new version of the MoaTV app and then install the old version of the CatchON TV app.
  • Q

    MoaTV Update: Version 2.0.12 Discussion

    4
    0 Votes
    4 Posts
    32 Views
    B
    Meh to the look
  • Q

    ETA for the next update?

    8
    0 Votes
    8 Posts
    276 Views
    RickR
    @rebretz000 There is no issue with the service at the moment. If you are experiencing buffering issues, please follow these basic troubleshooting steps: If you are using a VPN, please turn it off. Unplug your TV/Android Box and router from the power source. Wait for a few minutes, then plug them back in and try again. These steps should help resolve the issue.
  • S

    This topic is deleted!

    1
    0 Votes
    1 Posts
    5 Views
  • F

    App not working with VPN but works without VPN

    Locked
    3
    0 Votes
    3 Posts
    127 Views
    scottTigerS
    App works with all kind of VPN. Resolved.
  • M

    New Update

    3
    0 Votes
    3 Posts
    123 Views
    ArthurA
    @Millerl19l For optimal and uninterrupted streaming, please connect your VPN to the Chicago, Washington, DC, or Los Angeles server.
  • D

    Taking a while to load?

    6
    0 Votes
    6 Posts
    211 Views
    ArthurA
    @Outkastgamer,The loading issue is currently under investigation. Once the root cause has been identified, it will be resolved as quickly as possible.
  • Q

    🛠️ Channel Moa Revamp: Troubleshooting & Tips

    5
    0 Votes
    5 Posts
    250 Views
    ArthurA
    @jack-thripper @rrich911 Adjusting your channel package is quick and simple. Go to Settings > Channel Packages, then select the category you wish to remove and click Submit. Note: Once a category is selected, it will turn "grey", indicating that it has been removed from your package.
  • R

    Will we forever need a vpn?

    5
    0 Votes
    5 Posts
    222 Views
    Nyle3019N
    @Hawk Hi there! Thank you for sharing your experience — we really appreciate the update. We’re glad to hear that reinstalling the VPN apps and adjusting your VPN locations helped reduce the buffering issues across your devices. That’s a great step, and it often makes a big difference, especially after transitioning to MoaTV. Different VPN servers can affect streaming quality due to routing, congestion, and speed, so using optimized or recommended locations is definitely the way to go. If things continue to improve, that’s a good sign your setup is now aligned properly. If you need help with recommended VPN locations or further optimization, feel free to reach out anytime — we’re here to help!