Good bye CatchOn

[Rerler]

I loved using CatchOn for nearly 3 years, but I’ve come to the end of my subscription and will not be renewing. The new app has way too many issues on my Google devices. The 1/4 sized window every time I choose from the guide that adds several steps just to change channels is the main problem. But also just the clunky sluggish UI is not good. I’ll check back in a year for a free trial if you are offering one and see if it gets any better, but I’m not going to pay for your beta test.
Best of luck to you.

[billysellas]

@Rerler there is actually a signal group for this site that users have. This company has no idea what is about to hit them with people leaving. Majority of people are literally resellers. A friend of mine has ordered about 20 separate packages, then he resells them on his own. Everyone is pissed. Moa is going to feel this very soon

[Rerler]

Yeah, I’m glad I didn’t set up a bunch of friends like I thought of doing just for that reason. They had a good thing going and probably thought they could improve it with a more customizable app, but this is a flop in my opinion. The change to only crypto for payment also sucks.
I have better options already going.

[Nyle3019]

@Rerler

Hi there,

Thank you for taking the time to share your feedback with us—we truly appreciate your support over the past three years.

We’re sorry to hear about your experience with the new version of the app, especially the issues you’ve encountered on your Google devices. The behavior you described with the smaller window from the guide and the overall sluggish interface is not the experience we aim to provide, and we understand how frustrating that can be.

Please know that our team is actively working on improving performance and usability, and feedback like yours plays a big role in helping us identify and prioritize these fixes. We’ve shared your comments with our development team so they can investigate further.

We completely understand your decision, and we hope you’ll consider giving ChannelMoa another try in the future. If we offer a trial or major updates, we’d be glad to welcome you back under better circumstances.

Thank you again for your time and for being a valued customer.

Warm regards,
ChannelMoa Support Team

[Nyle3019]

@billysellas

Hi there,

Thank you for sharing this additional context—we genuinely appreciate you being candid with us.

We’re sorry to hear about the level of frustration among users, and we take feedback like this very seriously. We understand that performance issues and usability challenges can have a broader impact, especially within communities that rely heavily on the service.

While we can’t comment on individual user groups or third-party discussions, we want to assure you that our team is actively monitoring feedback across all channels and working to improve the overall experience. Stability, performance, and ease of use are top priorities for us right now.

We also recognize how important trust is—particularly for long-time users and those who’ve integrated our service more deeply into their routines. Your feedback helps highlight where we need to do better, and we are committed to making meaningful improvements.

We’re sorry to see you go, but we truly hope to have the opportunity to provide you with a much better experience in the future.

Thank you again for taking the time to reach out.

Best regards,
ChannelMoa Support Team

[billysellas]

If anyone is interested in joining the signal group, send me a dm. I’ll add you. The more people we have, the more power we have

[scottTiger]

You are trying to influence people to move away from our community. Are you expecting a Ban?