<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[Troubleshooting]]></title><description><![CDATA[Troubleshooting]]></description><link>https://community.channelmoa.com/category/14</link><generator>RSS for Node</generator><lastBuildDate>Wed, 10 Jun 2026 12:03:03 GMT</lastBuildDate><atom:link href="https://community.channelmoa.com/category/14.rss" rel="self" type="application/rss+xml"/><pubDate>Sat, 06 Jun 2026 12:07:49 GMT</pubDate><ttl>60</ttl><item><title><![CDATA[Channel Info- PPV options not showing]]></title><description><![CDATA[Only way I found it to work is either shut off the VPN or you have to shut off the clean web blocker. I have a blocker shut off and it all came back.
]]></description><link>https://community.channelmoa.com/topic/1690/channel-info-ppv-options-not-showing</link><guid isPermaLink="true">https://community.channelmoa.com/topic/1690/channel-info-ppv-options-not-showing</guid><dc:creator><![CDATA[bkelso29]]></dc:creator><pubDate>Sat, 06 Jun 2026 12:07:49 GMT</pubDate></item><item><title><![CDATA[Having to restart App]]></title><description><![CDATA[@sunshinega78 URL http://aftv.news/8167457
]]></description><link>https://community.channelmoa.com/topic/1682/having-to-restart-app</link><guid isPermaLink="true">https://community.channelmoa.com/topic/1682/having-to-restart-app</guid><dc:creator><![CDATA[Arthur]]></dc:creator><pubDate>Sun, 31 May 2026 16:49:03 GMT</pubDate></item><item><title><![CDATA[Memory leak in 2.0.11?]]></title><description><![CDATA[@4fclub
We sincerely apologize for the inconvenience. Rest assured, the service will function smoothly with the next update.
]]></description><link>https://community.channelmoa.com/topic/1666/memory-leak-in-2.0.11</link><guid isPermaLink="true">https://community.channelmoa.com/topic/1666/memory-leak-in-2.0.11</guid><dc:creator><![CDATA[Rick]]></dc:creator><pubDate>Sat, 23 May 2026 17:41:31 GMT</pubDate></item><item><title><![CDATA[Renter prepaid code]]></title><description><![CDATA[@catdad You're very welcome! We're happy that we were able to resolve the issue quickly.
]]></description><link>https://community.channelmoa.com/topic/1404/renter-prepaid-code</link><guid isPermaLink="true">https://community.channelmoa.com/topic/1404/renter-prepaid-code</guid><dc:creator><![CDATA[Rick]]></dc:creator><pubDate>Mon, 27 Apr 2026 14:16:41 GMT</pubDate></item><item><title><![CDATA[Firestick reboot]]></title><description><![CDATA[@jeffmchef
Try going through the process on MoaTV’s main website on what to do about buffering:
https://channelmoa.com/what-is-iptv-buffering-and-how-to-fix-it.html
Personally, I clear the MoaTV app’s cache and restart my device every time.
]]></description><link>https://community.channelmoa.com/topic/1085/firestick-reboot</link><guid isPermaLink="true">https://community.channelmoa.com/topic/1085/firestick-reboot</guid><dc:creator><![CDATA[Hawk]]></dc:creator><pubDate>Mon, 13 Apr 2026 20:02:06 GMT</pubDate></item><item><title><![CDATA[Movies &quot;Favorites&quot; category]]></title><description><![CDATA[@caboguy Thank you for your detailed feedback and for highlighting both the improvements and the issues. We appreciate you pointing out the Favorites category visibility and the Firestick pause/play button concern—these are helpful insights, and we’ll make sure they are noted for further review.
]]></description><link>https://community.channelmoa.com/topic/1061/movies-favorites-category</link><guid isPermaLink="true">https://community.channelmoa.com/topic/1061/movies-favorites-category</guid><dc:creator><![CDATA[Arthur]]></dc:creator><pubDate>Sun, 12 Apr 2026 23:51:43 GMT</pubDate></item><item><title><![CDATA[Just trying to subscribe and cant]]></title><description><![CDATA[@angsten_durro You will have to contact the live chat support to make a payment. Please contact through this link https://chatting.page/catchontvsupport.
]]></description><link>https://community.channelmoa.com/topic/1060/just-trying-to-subscribe-and-cant</link><guid isPermaLink="true">https://community.channelmoa.com/topic/1060/just-trying-to-subscribe-and-cant</guid><dc:creator><![CDATA[Arthur]]></dc:creator><pubDate>Sun, 12 Apr 2026 22:26:45 GMT</pubDate></item><item><title><![CDATA[App on Firestick 4K kicks me out while watching live stream]]></title><description><![CDATA[@NT been checking the TSN 1 channel since you mentioned the channel name, haven't even freezed for once.
]]></description><link>https://community.channelmoa.com/topic/1058/app-on-firestick-4k-kicks-me-out-while-watching-live-stream</link><guid isPermaLink="true">https://community.channelmoa.com/topic/1058/app-on-firestick-4k-kicks-me-out-while-watching-live-stream</guid><dc:creator><![CDATA[Arthur]]></dc:creator><pubDate>Sun, 12 Apr 2026 17:56:13 GMT</pubDate></item><item><title><![CDATA[Good bye CatchOn]]></title><description><![CDATA[You are trying to influence people to move away from our community. Are you expecting a Ban?
]]></description><link>https://community.channelmoa.com/topic/1029/good-bye-catchon</link><guid isPermaLink="true">https://community.channelmoa.com/topic/1029/good-bye-catchon</guid><dc:creator><![CDATA[scottTiger]]></dc:creator><pubDate>Sat, 11 Apr 2026 02:43:57 GMT</pubDate></item><item><title><![CDATA[Customer support]]></title><description><![CDATA[@billysellas
You’re right—and that’s exactly what we’re focused on now.
We’re actively working on fixes for the PPV issues, incorrect streams, and app stability. This isn’t being brushed off—our team is already addressing it, and we’ll be pushing updates as soon as they’re ready.
We’ll keep you updated with real progress, not just responses.
—ChannelMoa Support Team
]]></description><link>https://community.channelmoa.com/topic/1028/customer-support</link><guid isPermaLink="true">https://community.channelmoa.com/topic/1028/customer-support</guid><dc:creator><![CDATA[Nyle3019]]></dc:creator><pubDate>Sat, 11 Apr 2026 02:20:29 GMT</pubDate></item><item><title><![CDATA[2.0.11 Kicks Me Out (NOT-Solved)]]></title><description><![CDATA[@jack-thripper
Noted and thank you.
]]></description><link>https://community.channelmoa.com/topic/1011/2.0.11-kicks-me-out-not-solved</link><guid isPermaLink="true">https://community.channelmoa.com/topic/1011/2.0.11-kicks-me-out-not-solved</guid><dc:creator><![CDATA[Hawk]]></dc:creator><pubDate>Thu, 09 Apr 2026 17:44:52 GMT</pubDate></item><item><title><![CDATA[4&#x2F;9&#x2F;2026]]></title><description><![CDATA[@Arthur I’m glad I paid for a service and I still have to be the one to tell the provider to fix the problem.  Every time.  God forbid you all be proactive
]]></description><link>https://community.channelmoa.com/topic/1010/4-9-2026</link><guid isPermaLink="true">https://community.channelmoa.com/topic/1010/4-9-2026</guid><dc:creator><![CDATA[billysellas]]></dc:creator><pubDate>Thu, 09 Apr 2026 16:20:32 GMT</pubDate></item><item><title><![CDATA[List building error?]]></title><description><![CDATA[Our technical team believes this issue may be caused by a firewall or antivirus program preventing the required files from being downloaded properly.
Could you please try the following:
first, uninstall the currently installed app, then temporarily disable your firewall or pause your antivirus program, and try downloading and launching the app again.
If the same issue continues after that, please let us know.
Thank you.
]]></description><link>https://community.channelmoa.com/topic/944/list-building-error</link><guid isPermaLink="true">https://community.channelmoa.com/topic/944/list-building-error</guid><dc:creator><![CDATA[adm cooper]]></dc:creator><pubDate>Tue, 07 Apr 2026 01:21:20 GMT</pubDate></item><item><title><![CDATA[2.0.11 downloader code fix]]></title><description><![CDATA[@bucknut3984
Thanks for sharing that — and we really appreciate you posting the workaround as well, that’s helpful for others running into the same issue.
It does sound like the in-app update didn’t complete properly, which can happen sometimes depending on the device. Using Downloader with the direct code to install version 2.0.11 is a solid workaround, so we’re glad to hear that’s running better for you now.
That said, we completely understand your concern. After everything you’ve experienced, it’s fair to expect stability without having to jump through extra steps. If the app continues to give you issues even on the latest version, please let us know — those reports help us push fixes faster.
We’re actively working on improving both the update process and overall performance so situations like this are minimized.
Appreciate you sticking with us — and hopefully this latest version keeps things running smoothly for you.
]]></description><link>https://community.channelmoa.com/topic/916/2.0.11-downloader-code-fix</link><guid isPermaLink="true">https://community.channelmoa.com/topic/916/2.0.11-downloader-code-fix</guid><dc:creator><![CDATA[Nyle3019]]></dc:creator><pubDate>Sun, 05 Apr 2026 12:35:41 GMT</pubDate></item><item><title><![CDATA[4&#x2F;4&#x2F;26 app not working]]></title><description><![CDATA[@CaboGuy
You’re absolutely right to be concerned — simply rebranding or changing domains isn’t a real solution to scam sites. Unfortunately, bad actors move fast, and as soon as something gains traction, fake sites start popping up to exploit users.
We take this seriously and are actively working on multiple fronts to combat it, including reporting fraudulent domains, working with hosting providers to get them taken down, and strengthening our official communication channels so users know exactly where to go. But you’re correct — this is an ongoing battle, not a one-time fix.
For everyone’s safety, we strongly recommend:
.Only using links shared through our official app and verified support channels
.Avoiding any third-party sites claiming to sell subscriptions or upgrades
.Double-checking URLs before entering any payment information
If you come across a suspicious site like the one mentioned, please report it to our support team so we can escalate it immediately.
We appreciate you calling this out — raising awareness like this helps protect the entire community.
]]></description><link>https://community.channelmoa.com/topic/851/4-4-26-app-not-working</link><guid isPermaLink="true">https://community.channelmoa.com/topic/851/4-4-26-app-not-working</guid><dc:creator><![CDATA[Nyle3019]]></dc:creator><pubDate>Sat, 04 Apr 2026 18:38:10 GMT</pubDate></item><item><title><![CDATA[App keeps freezing]]></title><description><![CDATA[@billysellas I second that! Or maybe like Apple and put an update out to let the users find all the faults
]]></description><link>https://community.channelmoa.com/topic/840/app-keeps-freezing</link><guid isPermaLink="true">https://community.channelmoa.com/topic/840/app-keeps-freezing</guid><dc:creator><![CDATA[gb6000]]></dc:creator><pubDate>Sat, 04 Apr 2026 00:07:22 GMT</pubDate></item><item><title><![CDATA[4&#x2F;2&#x2F;26 APP working like trash]]></title><description><![CDATA[@CaboGuy
Hi there,
We completely understand where you’re coming from, and your concern is absolutely valid. The 1.6 app was very stable for many users, especially on Firestick devices, so we know this transition hasn’t been easy.
The move to the 2.x app wasn’t made lightly. The previous version, while stable, was built on an older system that limited our ability to expand, improve performance long-term, and add newer features. The updated platform allows for better backend support, more consistent content delivery, and future enhancements that weren’t possible on 1.6.
That said, we also recognize that the new app is more resource-intensive, and devices like Firesticks—particularly older or even some 4K models—can experience issues like slower load times or occasional freezing. This is something our development team is actively working to optimize.
Your feedback is extremely important to us, and we are continuously pushing updates to improve performance and stability across all devices. We truly appreciate your patience and continued support during this transition.
If you’re experiencing consistent issues, please don’t hesitate to reach out so we can help troubleshoot and improve your experience.
Thank you again for sticking with us.
]]></description><link>https://community.channelmoa.com/topic/795/4-2-26-app-working-like-trash</link><guid isPermaLink="true">https://community.channelmoa.com/topic/795/4-2-26-app-working-like-trash</guid><dc:creator><![CDATA[Nyle3019]]></dc:creator><pubDate>Fri, 03 Apr 2026 01:07:07 GMT</pubDate></item><item><title><![CDATA[Replay events]]></title><description><![CDATA[I understand and it is this aspect which is a reduction in functionality compared to earlier functionality
]]></description><link>https://community.channelmoa.com/topic/791/replay-events</link><guid isPermaLink="true">https://community.channelmoa.com/topic/791/replay-events</guid><dc:creator><![CDATA[em31em31]]></dc:creator><pubDate>Thu, 02 Apr 2026 16:01:37 GMT</pubDate></item><item><title><![CDATA[My app journey as of this time...]]></title><description><![CDATA[@KBrew Thanks for your feedback and concern. Live Chat support is 24/7 available for any help.
]]></description><link>https://community.channelmoa.com/topic/735/my-app-journey-as-of-this-time...</link><guid isPermaLink="true">https://community.channelmoa.com/topic/735/my-app-journey-as-of-this-time...</guid><dc:creator><![CDATA[Arthur]]></dc:creator><pubDate>Tue, 31 Mar 2026 23:19:40 GMT</pubDate></item><item><title><![CDATA[App failed to load data Error]]></title><description><![CDATA[@NT
Hi there,
Thank you for taking the time to share such a detailed and thoughtful feedback—we truly appreciate your continued support over the past three years with Catchon/ChannelMoa.
First off, we completely understand your frustration with the recent instability in the newer versions. You're absolutely right—the transition to the new platform is a significant evolution, and while it brings improvements, it has also introduced some unexpected issues that we are actively working to resolve.
We appreciate your patience in trying versions 2.09 and 2.11, and we understand your decision to temporarily revert to version 1.6 for stability. At this time, that is a reasonable workaround, especially if it’s providing a more consistent experience across your devices.
Regarding the “App failed to load” issue, our development team is already aware and investigating the root cause. Updates and fixes are being rolled out progressively, and stability improvements are a top priority in the upcoming releases.
It’s also great to hear that you see the potential in the new version despite the current issues—we’re confident that once these problems are resolved, the experience will be much smoother for both you and your family.
In the meantime, we recommend:
:Keeping an eye out for upcoming updates
:Performing a fresh install when a new version is released
:Reaching out to us if you encounter persistent issues so we can assist further.
Thank you again for your patience, understanding, and continued support. We’re committed to getting things back to the level of performance you’ve come to expect.
Best regards,
ChannelMoa Team
]]></description><link>https://community.channelmoa.com/topic/721/app-failed-to-load-data-error</link><guid isPermaLink="true">https://community.channelmoa.com/topic/721/app-failed-to-load-data-error</guid><dc:creator><![CDATA[Nyle3019]]></dc:creator><pubDate>Tue, 31 Mar 2026 12:02:29 GMT</pubDate></item><item><title><![CDATA[Movies and Series not opening]]></title><description><![CDATA[@aalba02 Please follow these steps:

Properly reboot the app (clear the cache file of the MoatV app &amp; force stop it + restart device)
Try using a different internet connection (different Wi-Fi or Mobile Internet)
Restart the Wi-Fi router.

If these steps do not fix it, then you will have to use a VPN with a Chicago, Washington DC, or Los Angeles server.
Note: ExpressVPN will not work with latest app version.
]]></description><link>https://community.channelmoa.com/topic/664/movies-and-series-not-opening</link><guid isPermaLink="true">https://community.channelmoa.com/topic/664/movies-and-series-not-opening</guid><dc:creator><![CDATA[Arthur]]></dc:creator><pubDate>Mon, 30 Mar 2026 02:13:41 GMT</pubDate></item><item><title><![CDATA[App not loading.]]></title><description><![CDATA[@suefiaschetti-0 Please follow these steps:

Properly reboot the app (clear the cache file of the MoatV app &amp; force stop it + restart device)
Try using a different internet connection (different Wi-Fi or Mobile Internet)
Restart the Wi-Fi router.

If these steps do not fix it, then you will have to use a VPN with a Chicago, Washington DC, or Los Angeles server.
Note: ExpressVPN will not work with the latest app version.
]]></description><link>https://community.channelmoa.com/topic/663/app-not-loading.</link><guid isPermaLink="true">https://community.channelmoa.com/topic/663/app-not-loading.</guid><dc:creator><![CDATA[Arthur]]></dc:creator><pubDate>Mon, 30 Mar 2026 00:25:35 GMT</pubDate></item><item><title><![CDATA[I was able to get the old app back]]></title><description><![CDATA[I had down loaded the latest update....now it wont even load ....went from Moa TV.  to  No TV. I keep trying but it just says to check my connection.
]]></description><link>https://community.channelmoa.com/topic/660/i-was-able-to-get-the-old-app-back</link><guid isPermaLink="true">https://community.channelmoa.com/topic/660/i-was-able-to-get-the-old-app-back</guid><dc:creator><![CDATA[jimboa]]></dc:creator><pubDate>Sun, 29 Mar 2026 22:38:03 GMT</pubDate></item><item><title><![CDATA[Some UK TV channels not working]]></title><description><![CDATA[@em31em31
Thanks for reaching out and for the detailed explanation — that really helps.
We understand that channels like BBC1, BBC2, BBC3, and ITV1 are loading the initial screen but not playing, while BBC World News works fine. This behavior is usually related to regional restrictions and stream source limitations, especially for UK-based channels.
Even when using a VPN (such as Surfshark), some streams may still fail due to:
• Advanced geo-blocking by the channel providers
• VPN IPs being detected or blocked
• Temporary source downtime or instability
Here are a few steps you can try:
: Restart the app and your device
: Try switching to a different server/location within the UK on your VPN
: Clear app cache or reinstall the app
: Test both with and without VPN (as you already did)
Since you mentioned this has been an ongoing issue, it’s likely that the stream sources for these specific channels are currently unstable or restricted, rather than a problem with your setup.
Our team continuously monitors and updates channel sources, so this may be resolved in future updates.
If possible, please let us know:
• Your device model
• App version
• Internet connection type
This will help us investigate further.
Thanks again for your patience.
]]></description><link>https://community.channelmoa.com/topic/614/some-uk-tv-channels-not-working</link><guid isPermaLink="true">https://community.channelmoa.com/topic/614/some-uk-tv-channels-not-working</guid><dc:creator><![CDATA[Nyle3019]]></dc:creator><pubDate>Sat, 28 Mar 2026 18:23:39 GMT</pubDate></item><item><title><![CDATA[Can&#x27;t download app]]></title><description><![CDATA[@Jantipuna11
If u want to go back to older version you need to uninstall app, restart stick, go to Downloader and put in shortcode 8167457.  I just did this for a client of mine
]]></description><link>https://community.channelmoa.com/topic/580/can-t-download-app</link><guid isPermaLink="true">https://community.channelmoa.com/topic/580/can-t-download-app</guid><dc:creator><![CDATA[4fclub]]></dc:creator><pubDate>Sat, 28 Mar 2026 00:56:50 GMT</pubDate></item></channel></rss>