4/4/26 app not working
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All live channels not working. Again.
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All live channels not working. Again.
@billysellas have you tried using the live chat?
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All live channels not working. Again.
@billysellas If any channel is down, or all channels are loading/buffering at the same time, please contact Live Chat Support. They can fix the issue quickly or guide you with simple troubleshooting steps.
This forum is mainly for discussion and feedback. You can report issues here, but for a quick fix, it’s best to contact the Chat Support Team directly. -
@billysellas have you tried using the live chat?
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Since I’ve switched over from catchon tv to enterprise MOATV all it does is buffer or kicks you out. I’ve reinstalled, check my Internet (1 gig) and cleared cashes. I’ve chatted with customer support.. I know several people that I are having the same issue with the new enterprise MOATV.. the only way you can get it to work is to reinstall the number 4185818 in the downloader. But then after that, you will always have to cancel the update every time you turn your TV on or it will update to the new app that doesn’t work. FYI.
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@Hawk always
@billysellas I think we have the same setup except I use the latest Firecube and maybe the extra specs help my connection? I’m not having any LiveTv issues. Are you still having live not working?
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@billysellas I think we have the same setup except I use the latest Firecube and maybe the extra specs help my connection? I’m not having any LiveTv issues. Are you still having live not working?
@Hawk there are issues literally every day. It’s not my setup. You can use a Firestick and it will be more then enough. It’s MOA. Even today, it’s been buffering and not even loading
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Since I’ve switched over from catchon tv to enterprise MOATV all it does is buffer or kicks you out. I’ve reinstalled, check my Internet (1 gig) and cleared cashes. I’ve chatted with customer support.. I know several people that I are having the same issue with the new enterprise MOATV.. the only way you can get it to work is to reinstall the number 4185818 in the downloader. But then after that, you will always have to cancel the update every time you turn your TV on or it will update to the new app that doesn’t work. FYI.
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@billysellas If any channel is down, or all channels are loading/buffering at the same time, please contact Live Chat Support. They can fix the issue quickly or guide you with simple troubleshooting steps.
This forum is mainly for discussion and feedback. You can report issues here, but for a quick fix, it’s best to contact the Chat Support Team directly.@billysellas If any channel is down, or all channels are loading/buffering at the same time, please contact Live Chat Support. They can fix the issue quickly or guide you with simple troubleshooting steps.
This forum is mainly for discussion and feedback. You can report issues here, but for a quick fix, it’s best to contact the Chat Support Team directly.Sorry, but reporting the ongoing issues via support chat is a total waste of time at this point. I reported that I could not get the Texas - Cincinnati MLB game, either via USA major leagues or ppv-sports. With and without a VPN, set to Chicago as instructed.
The response? Please reboot your firestick AND your router. Please uninstall and reinstall the app again - which I already said I have done all of before at least half a dozen times this week!
Meanwhile (as I explained) I have the same model firestick, connected to the same network using the same router and same VPN using the old 1.6.3 and it works just fine!It's not the Firestick, it's not the network and it's not the router! It's your crappy 2.x app! Sorry, but I'm DONE spending 30-60 minutes every time clearing cache, rebooting my firestick, rebooting my router and THEN uninstalling and reinstalling the app! NONE OF THAT EVER FIXES IT, IT JUST WASTES A LOT OF TIME - AGAIN!
Can ANYONE provide an answer of WHY this switch to 2.x was necessary, because it's not working and the old one was just fine!
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@billysellas If any channel is down, or all channels are loading/buffering at the same time, please contact Live Chat Support. They can fix the issue quickly or guide you with simple troubleshooting steps.
This forum is mainly for discussion and feedback. You can report issues here, but for a quick fix, it’s best to contact the Chat Support Team directly.Sorry, but reporting the ongoing issues via support chat is a total waste of time at this point. I reported that I could not get the Texas - Cincinnati MLB game, either via USA major leagues or ppv-sports. With and without a VPN, set to Chicago as instructed.
The response? Please reboot your firestick AND your router. Please uninstall and reinstall the app again - which I already said I have done all of before at least half a dozen times this week!
Meanwhile (as I explained) I have the same model firestick, connected to the same network using the same router and same VPN using the old 1.6.3 and it works just fine!It's not the Firestick, it's not the network and it's not the router! It's your crappy 2.x app! Sorry, but I'm DONE spending 30-60 minutes every time clearing cache, rebooting my firestick, rebooting my router and THEN uninstalling and reinstalling the app! NONE OF THAT EVER FIXES IT, IT JUST WASTES A LOT OF TIME - AGAIN!
Can ANYONE provide an answer of WHY this switch to 2.x was necessary, because it's not working and the old one was just fine!
@CaboGuy 100% spot on. They give the same bullshit speech that Comcast does. Reality is this, their new app sucks and wasn’t tested properly.
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I am starting to regret this switch from Apollo. I used to love this app and told everyone about it. This move to change the whole app was the biggest mistake. The bs about changing because of scammers was the biggest mistake. You are about to lose more users with this unreliable and unstable new version!
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I must be in the minority then because mostly this new app has worked well for me except maybe a glitch or two and when those happened I got onto live chat and they fixed them. If you do a Göögle search on CatchOn there’s a lot of fake ones out there with fake web addresses and a lot of people signed up with them and were scammed. They thought they were on the legit app and they weren’t, making for a lot of unhappy would be customers. Don’t believe me, check out the Reddit section. Did they go about it the right way as far as a roll out? That’s in question, but the image quality of the content is definitely better than it was on live and that might be why there’s buffering at the moment. Better quality of image takes more resources. If one doesn’t want to go through the process of the new app, there’s a way go back to the old app if not satisfied. Live chat is always available and issues with the app can be posted in the category: Apps & Device Support > Troubleshooting.
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@Dalton-0 Which device are you using for playing the MoaTV app? Are you hardwired or using WiFi? Have you rebooted your whole system starting at the modem > router > device used for the MoaTV app?
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@Dalton-0 Which device are you using for playing the MoaTV app? Are you hardwired or using WiFi? Have you rebooted your whole system starting at the modem > router > device used for the MoaTV app?
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@Dalton-0 Which device are you using for playing the MoaTV app? Are you hardwired or using WiFi? Have you rebooted your whole system starting at the modem > router > device used for the MoaTV app?
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Since I’ve switched over from catchon tv to enterprise MOATV all it does is buffer or kicks you out. I’ve reinstalled, check my Internet (1 gig) and cleared cashes. I’ve chatted with customer support.. I know several people that I are having the same issue with the new enterprise MOATV.. the only way you can get it to work is to reinstall the number 4185818 in the downloader. But then after that, you will always have to cancel the update every time you turn your TV on or it will update to the new app that doesn’t work. FYI.
-
@billysellas If any channel is down, or all channels are loading/buffering at the same time, please contact Live Chat Support. They can fix the issue quickly or guide you with simple troubleshooting steps.
This forum is mainly for discussion and feedback. You can report issues here, but for a quick fix, it’s best to contact the Chat Support Team directly.Sorry, but reporting the ongoing issues via support chat is a total waste of time at this point. I reported that I could not get the Texas - Cincinnati MLB game, either via USA major leagues or ppv-sports. With and without a VPN, set to Chicago as instructed.
The response? Please reboot your firestick AND your router. Please uninstall and reinstall the app again - which I already said I have done all of before at least half a dozen times this week!
Meanwhile (as I explained) I have the same model firestick, connected to the same network using the same router and same VPN using the old 1.6.3 and it works just fine!It's not the Firestick, it's not the network and it's not the router! It's your crappy 2.x app! Sorry, but I'm DONE spending 30-60 minutes every time clearing cache, rebooting my firestick, rebooting my router and THEN uninstalling and reinstalling the app! NONE OF THAT EVER FIXES IT, IT JUST WASTES A LOT OF TIME - AGAIN!
Can ANYONE provide an answer of WHY this switch to 2.x was necessary, because it's not working and the old one was just fine!
@billysellas If any channel is down, or all channels are loading/buffering at the same time, please contact Live Chat Support. They can fix the issue quickly or guide you with simple troubleshooting steps.
This forum is mainly for discussion and feedback. You can report issues here, but for a quick fix, it’s best to contact the Chat Support Team directly.Sorry, but reporting the ongoing issues via support chat is a total waste of time at this point. I reported that I could not get the Texas - Cincinnati MLB game, either via USA major leagues or ppv-sports. With and without a VPN, set to Chicago as instructed.
The response? Please reboot your firestick AND your router. Please uninstall and reinstall the app again - which I already said I have done all of before at least half a dozen times this week!
Meanwhile (as I explained) I have the same model firestick, connected to the same network using the same router and same VPN using the old 1.6.3 and it works just fine!It's not the Firestick, it's not the network and it's not the router! It's your crappy 2.x app! Sorry, but I'm DONE spending 30-60 minutes every time clearing cache, rebooting my firestick, rebooting my router and THEN uninstalling and reinstalling the app! NONE OF THAT EVER FIXES IT, IT JUST WASTES A LOT OF TIME - AGAIN!
Can ANYONE provide an answer of WHY this switch to 2.x was necessary, because it's not working and the old one was just fine!
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Official announcements from our team including platform updates, new features, maintenance notices, and important service information. This category is the best place to stay informed about everything happening on the platform.
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Discuss live TV channels, movies, VOD content, and recommended programs. Share what you're watching, discover new content, and talk about your favorite shows and channels.
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Technical support for apps, devices, and players. Ask questions about installation, configuration, login issues, buffering problems, or compatibility with different devices.
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