@KBrew Thanks for your feedback and concern. Live Chat support is 24/7 available for any help.

@NT Hi there, Thank you for taking the time to share such a detailed and thoughtful feedback—we truly appreciate your continued support over the past three years with Catchon/ChannelMoa. First off, we completely understand your frustration with the recent instability in the newer versions. You're absolutely right—the transition to the new platform is a significant evolution, and while it brings improvements, it has also introduced some unexpected issues that we are actively working to resolve. We appreciate your patience in trying versions 2.09 and 2.11, and we understand your decision to temporarily revert to version 1.6 for stability. At this time, that is a reasonable workaround, especially if it’s providing a more consistent experience across your devices. Regarding the “App failed to load” issue, our development team is already aware and investigating the root cause. Updates and fixes are being rolled out progressively, and stability improvements are a top priority in the upcoming releases. It’s also great to hear that you see the potential in the new version despite the current issues—we’re confident that once these problems are resolved, the experience will be much smoother for both you and your family. In the meantime, we recommend: :Keeping an eye out for upcoming updates :Performing a fresh install when a new version is released :Reaching out to us if you encounter persistent issues so we can assist further. Thank you again for your patience, understanding, and continued support. We’re committed to getting things back to the level of performance you’ve come to expect. Best regards, ChannelMoa Team

@suefiaschetti-0 Please follow these steps: Properly reboot the app (clear the cache file of the MoatV app & force stop it + restart device) Try using a different internet connection (different Wi-Fi or Mobile Internet) Restart the Wi-Fi router. If these steps do not fix it, then you will have to use a VPN with a Chicago, Washington DC, or Los Angeles server. Note: ExpressVPN will not work with the latest app version.

@aalba02 Please follow these steps: Properly reboot the app (clear the cache file of the MoatV app & force stop it + restart device) Try using a different internet connection (different Wi-Fi or Mobile Internet) Restart the Wi-Fi router. If these steps do not fix it, then you will have to use a VPN with a Chicago, Washington DC, or Los Angeles server. Note: ExpressVPN will not work with latest app version.

I had down loaded the latest update....now it wont even load ....went from Moa TV. to No TV. I keep trying but it just says to check my connection.

@joist-b reboot the app and check

@em31em31 Thanks for reaching out and for the detailed explanation — that really helps. We understand that channels like BBC1, BBC2, BBC3, and ITV1 are loading the initial screen but not playing, while BBC World News works fine. This behavior is usually related to regional restrictions and stream source limitations, especially for UK-based channels. Even when using a VPN (such as Surfshark), some streams may still fail due to: • Advanced geo-blocking by the channel providers • VPN IPs being detected or blocked • Temporary source downtime or instability Here are a few steps you can try: : Restart the app and your device : Try switching to a different server/location within the UK on your VPN : Clear app cache or reinstall the app : Test both with and without VPN (as you already did) Since you mentioned this has been an ongoing issue, it’s likely that the stream sources for these specific channels are currently unstable or restricted, rather than a problem with your setup. Our team continuously monitors and updates channel sources, so this may be resolved in future updates. If possible, please let us know: • Your device model • App version • Internet connection type This will help us investigate further. Thanks again for your patience.

@Jantipuna11 If u want to go back to older version you need to uninstall app, restart stick, go to Downloader and put in shortcode 8167457. I just did this for a client of mine

Thanks

App Not Loading on Smart TV

App Not Loading on Smart TV

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