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Unable to search

Scheduled Pinned Locked Moved Troubleshooting
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  • J Offline
    J Offline
    JokerCM
    wrote on last edited by
    #1

    Enter in what I want to search for. Hot the enter, and the keyboard popup doesn't go away. Hitting the back takes ke to search results, bit nothing there. Using Firestick.

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    • ArthurA Offline
      ArthurA Offline
      Arthur
      Global Moderator
      wrote on last edited by
      #2

      @jokercm Homepage search bar works for Contents only, it will bring search results of Movies, Series, and Plugflix contents. Please make sure to search with the correct names.
      And we have a dedicated search bar inside MY LIVE section, which will work for Live channels only.

      J 1 Reply Last reply
      0
      • E Offline
        E Offline
        em31em31
        wrote on last edited by
        #3

        After struggling with the search feature I realized that the problem in my case was partially my own problem and also a bug in the way search handles nothing found. If nothing is found the results show no hits plus Karaoke which made it seem like Karaoke results were somehow affecting the search.

        In my case i was looking for "Shameless" which when properly entered should show both the UK and US versions of that show. My issue as it turns out was that I must have had either a leading or trailing space which made it seem like there were no hits. Also, having entered the search incorrectly once, "Shameless " showed up in the quick list (without quotes so the presence of a space in the search string was not detectable).

        When I ignored the quick list words and reentered "shameless" without the space, the results were as expected.

        Recommendation

        1. Trim leading and trailing spaces from any search terms before executing the search.

        2. Allow searcher to specify a filter on the search to include/exclude Movies/Series/Live TV and Karaoke. Current searches are global or LiveTV global

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        • RickR Offline
          RickR Offline
          Rick
          Global Moderator
          wrote on last edited by
          #4

          Thank you for your honest feedback.

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          • ArthurA Offline
            ArthurA Offline
            Arthur
            Global Moderator
            wrote on last edited by
            #5

            @em31em31 I think you are still using our old app version, MoaTV, which is up to version 1.6.3
            Karaoke & Music Radio have been removed in latest version 2.0.11

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            • E Offline
              E Offline
              em31em31
              wrote on last edited by
              #6

              No I am on the new version. I had not re-checked on the Karaoke (removal of those results is a big plus.

              The trailing space is still an issue with the new software although the new system showing the exact search in the search bar makes the presence of a trailing space easier to spot (and so less of an issue).

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              • ArthurA Arthur

                @jokercm Homepage search bar works for Contents only, it will bring search results of Movies, Series, and Plugflix contents. Please make sure to search with the correct names.
                And we have a dedicated search bar inside MY LIVE section, which will work for Live channels only.

                J Offline
                J Offline
                JokerCM
                wrote on last edited by
                #7

                @Arthur that's the search bar I use. It goes to the search window. The text window pops up. I enter the name or words I want to search. When I hit the next/search button. The text window doesn't go away and actually search. I just updated to 2.0.11. Haven't checked it out yet.

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                • ArthurA Offline
                  ArthurA Offline
                  Arthur
                  Global Moderator
                  wrote on last edited by Arthur
                  #8

                  @jokercm
                  Both of the search bars (Homepage and inside MY LIVE) work as a filter. If you notice, while you input letters/words in the box, the app keeps searching automatically in the background even though you have not pressed "Next" on the keyboard.
                  So you can use both the "Return/Back" button or you can press Next on the keyboard for returning to your search results.

                  J 1 Reply Last reply
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                  • ArthurA Arthur

                    @jokercm
                    Both of the search bars (Homepage and inside MY LIVE) work as a filter. If you notice, while you input letters/words in the box, the app keeps searching automatically in the background even though you have not pressed "Next" on the keyboard.
                    So you can use both the "Return/Back" button or you can press Next on the keyboard for returning to your search results.

                    J Offline
                    J Offline
                    JokerCM
                    wrote on last edited by JokerCM
                    #9

                    @Arthur yes, I do know this. It's a live search. I can see it trying to search as I enter stuff. When I hit the "previous" button to take me to the search results, ther is nothing there...just searching is all. After updating it still did it. I cleared data and cache. Uninstalled and reinstalled. Seen a number of time with updates on other apps and software the update/patch wouldn't mesh with old installation. So did fresh install. Still having same issue.

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                    • RickR Offline
                      RickR Offline
                      Rick
                      Global Moderator
                      wrote on last edited by
                      #10

                      @jokercm In the Live TV section, if you search for a channel and then play it in full screen, the search results will disappear. However, if you check a channel without playing it in full screen and simply scroll through the results, the search results will remain visible.

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                      • J Offline
                        J Offline
                        JokerCM
                        wrote on last edited by
                        #11

                        So, as it seems. The search may not be working because the movie and series also aren't working. It only shows the searching dots. Does this for me on Firestick and my phone app as well. I have seen other threads on this as well. The update today was suppose to address that, but I still don't see them.

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                        0
                        • ArthurA Offline
                          ArthurA Offline
                          Arthur
                          Global Moderator
                          wrote on last edited by
                          #12

                          Movie-Series searches are working fine.
                          Please clear the cache file of the MoaTV app from your device settings>manage installed applications, and then restart your device

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                          • J Offline
                            J Offline
                            JokerCM
                            wrote on last edited by
                            #13

                            Got it solved. Looked through some of the threads on no movies and series. Had to change VPN location to Chicago or Pittsburgh.

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                            • ArthurA Offline
                              ArthurA Offline
                              Arthur
                              Global Moderator
                              wrote on last edited by
                              #14

                              We recommend using the Chicago, Washington D.C., or Los Angeles server.

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                              • J Offline
                                J Offline
                                JokerCM
                                wrote on last edited by
                                #15

                                Thanks

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