App failed to load data Error

[NT]

I have been using Catchon/ChannelMoa for three years now, I have to say this latest change to ChannelMoa has been one of the most frustrating experiences that I have had. Being close to the software industry I understand what you are doing and appreciate the evolution of the service, but the new app is still very unstable. I was happy to upgrade 2.09 and then again to 2.11, but now with the App failing to load I have moved all three of my devices back to 1.6. I did attempt to upgrade one device to 2.11 again (by uninstalling and re-installing) and it worked for a few days, but last night attempting to walk my friend through the App failed to load error, it started to happen to me as well. I will remain on 1.6 now until you stabilize the new version or provide a reason as to why the new version is not working.

I do like the new version (ppl don't hate me), while other members of the family do not...and will be happy once the issues are fixed, but until then it is version 1.6 for me.

[Nyle3019]

@NT
Hi there,

Thank you for taking the time to share such a detailed and thoughtful feedback—we truly appreciate your continued support over the past three years with Catchon/ChannelMoa.

First off, we completely understand your frustration with the recent instability in the newer versions. You're absolutely right—the transition to the new platform is a significant evolution, and while it brings improvements, it has also introduced some unexpected issues that we are actively working to resolve.

We appreciate your patience in trying versions 2.09 and 2.11, and we understand your decision to temporarily revert to version 1.6 for stability. At this time, that is a reasonable workaround, especially if it’s providing a more consistent experience across your devices.

Regarding the “App failed to load” issue, our development team is already aware and investigating the root cause. Updates and fixes are being rolled out progressively, and stability improvements are a top priority in the upcoming releases.
It’s also great to hear that you see the potential in the new version despite the current issues—we’re confident that once these problems are resolved, the experience will be much smoother for both you and your family.

In the meantime, we recommend:
:Keeping an eye out for upcoming updates
:Performing a fresh install when a new version is released
:Reaching out to us if you encounter persistent issues so we can assist further.

Thank you again for your patience, understanding, and continued support. We’re committed to getting things back to the level of performance you’ve come to expect.

Best regards,
ChannelMoa Team