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@CaboGuy @nt @arthur
It seems that option is not available at the moment like it was earlier (chat in the person’s profile).

In the Interim, try clearing the cache of all the apps and restart the Firestick and see if that solves the issue. Long-term, revert to CatchOnTV 1.6.2 until optimization on Firesticks is complete.

I discovered my old Fire TV with 4K Ultra HD (3rd Generation) and deleted all the previous data (apps and settings). Then, I imported my previous settings from my Fire TV Cubes (3rd Generation) data. I reinstalled my VPN and the CatchOnTV app (1.6.2), and it’s working perfectly for me. There’s no buffering, and I can change channels without any errors. I’ll use as many features as possible and report back if there are any issues.

@bhannay
Thank you, that helps others on which CatchONTV app version to choose when needed.

@Arthur
Thank you for clarifying the procedure to download a file using downloader and how to properly incorporate a VPN to ensure uninterrupted file download.

@bhannay
Thank you for reporting it’s working. Has it been stable for you for viewing and changing channels back and forth between programs?

@CaboGuy
That could be my mistake with what I posted. Apparently, there’s pros and cons to both practices of leaving on or turning off your VPN when downloading a file to install on your device.

@arthur
Please clarify if we should leave the VPN on or turn the VPN off when downloading a CatchONTV app file or MoaTV app file using Downloader.

Please make sure your VPN is off when you download a code on the Downloader browser and try and install the app. There’s known issues when you try to do it with a VPN on.

@Arthur said:

@bhannay It's Downloader app issue. Use a VPN while downloading the app. This should fix the problem.

@Arthur
Understood and thank you.

@Arthur
@bhannay reported that he had issues with the 1.6.2 install. I’m still on 2.0.11, so I don’t know if it’s a universal issue.

@bhannay
So, everything is working with that version?

@Raejck
I understand what you’re going through. What OS version and device is she using? What content does she watch?

Thanks for bringing it to the communities attention. Glad it worked out for you. Maybe the developers looked at it and fixed something? Here’s to buffer free streaming.

@Raejck
What version of CatchOnTV were you on? 1.6.0, 1.6.2, 1.6.3?
What device are you using it on?
I went back to see if 1.6.2 would work and it did, but then I went back to MoaTV 2.0.11. Working pretty well for me.

Not exactly sure why yours is doing that because it doesn’t happen to mine. After a uninstall, how are you installing 2.0.11? Are you updating 2.0.9 to 2.0.11 or using the downloader code for 2.0.11?

@Arthur said:

A small number of customers may experience issues during the update. If you encounter this problem, simply reinstall the app using the updated URL http://aftv.news/5472026 or short code 5472026. This should resolve the issue instantly.

@arthur
Is there a code for 1.6.3 available?

Did you totally uninstall the CatchONtv app, clear the cache, and restart the device before trying again each time? Are you using Downloader? Just trying figure out why the file is corrupted. There’s also another code for 1.6.0 (8167457).

@bhannay
Try redownloading the file as it might’ve not quite downloaded all the way.

@CaboGuy
I get that losing your favorites and history isn’t ideal. I have so many movies & shows to watch/have watched it gets frustrating trying to remember it all. I have a tracker site I use (Trakt) that keeps all my views and watchlists on. I rely on it to know where I’m at on episodes, movies. There might be other trackers, that’s just the one I use. Free & VIP versions. Trakt app.