N
You’re right—and that’s exactly what we’re focused on now.
We’re actively working on fixes for the PPV issues, incorrect streams, and app stability. This isn’t being brushed off—our team is already addressing it, and we’ll be pushing updates as soon as they’re ready.
We’ll keep you updated with real progress, not just responses.
—ChannelMoa Support Team
Thanks for taking the time to share this — we completely understand how frustrating that experience must have been.
Losing your Favorites and viewing progress after investing so much time setting things up — not just for yourself, but for others as well — is definitely not the experience we want for our users. We hear you.
Your suggestion around making user configuration portable and restorable (including Favorites and watch history) is extremely valuable. The idea of syncing this data across devices tied to an account is also something we agree would significantly improve the overall experience.
We’ve shared this feedback with our development team, as it aligns closely with ongoing efforts to improve data persistence and cross-device continuity. While we don’t have specific timelines to share just yet, this is absolutely the kind of enhancement we’re looking into.
In the meantime, we truly appreciate your patience — and especially the effort you’ve put into helping others set things up. That kind of support doesn’t go unnoticed.
Thanks again for raising this with us — it helps us prioritize what matters most.
thank you for literally proving my point
Fair enough—and we hear what you’re saying.
At this point, repeating apologies without real fixes just reinforces your frustration. You’re not asking for explanations—you’re asking for the service you paid for to actually work.
We understand that, and you’re right to expect it.
We won’t keep going in circles with generic responses. The issues you’ve raised—PPV reliability, incorrect streams, app instability, and usability—are all valid and need actual fixes, not just acknowledgment.
We appreciate you being direct, even if it’s not what we want to hear.
—ChannelMoa Support Team
Hi there,
Thank you for sharing this—we really appreciate the additional context.
We’re especially sorry to hear how this is affecting not just you, but your elderly parent as well. That kind of experience—where the app becomes frustrating or difficult to use—goes directly against what we want, especially when simplicity and reliability matter most.
Your suggestion about adding a “Favorites” row on the home screen is a great one. Making frequently used channels easier to access would absolutely help reduce friction, and we’ve passed this idea along to our product team for consideration.
We also hear you clearly on the broader issues—stability, buffering, and usability—and we understand how much more impactful they are in situations like yours. This kind of feedback is important, and it’s being taken seriously as we work on improving the app experience.
Thank you again for taking the time to explain your situation.
—ChannelMoa Support Team
Hi there,
We hear you—and that’s incredibly frustrating. If you selected a PPV event like Dirty Boxing and it switched to an unrelated stream like basketball, that’s not acceptable and we understand why you’re upset.
This kind of issue usually points to a problem with stream mapping or source availability on our end, not something you should have to deal with as a customer. You paid expecting a specific event, and it should work as advertised.
We’re escalating this type of issue to our technical team because mismatched streams—especially during live PPV events—are a top priority to fix.
We’re sorry this happened during something you specifically wanted to watch. That’s not the experience we want to deliver.
—ChannelMoa Support Team
Hi there,
We understand your frustration, and we’re really sorry for the experience you’ve had.
If content such as PPV events is advertised but not available as expected, that’s something we take seriously. What you’re describing isn’t the level of service we aim to provide, and we recognize that it falls short of expectations.
Availability of certain streams can sometimes be affected by factors outside our immediate control, but we agree that this should be communicated clearly and transparently. We’re actively working to improve both reliability and how we set expectations around content availability.
In the meantime, if you’ve encountered specific instances where advertised content was unavailable, we’d appreciate it if you could share the details (event name, date, device used) so our team can investigate further and address the issue more directly.
We value your feedback and are committed to improving the service.
Best regards,
ChannelMoa Support Team
Hi there,
Thank you for sharing this additional context—we genuinely appreciate you being candid with us.
We’re sorry to hear about the level of frustration among users, and we take feedback like this very seriously. We understand that performance issues and usability challenges can have a broader impact, especially within communities that rely heavily on the service.
While we can’t comment on individual user groups or third-party discussions, we want to assure you that our team is actively monitoring feedback across all channels and working to improve the overall experience. Stability, performance, and ease of use are top priorities for us right now.
We also recognize how important trust is—particularly for long-time users and those who’ve integrated our service more deeply into their routines. Your feedback helps highlight where we need to do better, and we are committed to making meaningful improvements.
We’re sorry to see you go, but we truly hope to have the opportunity to provide you with a much better experience in the future.
Thank you again for taking the time to reach out.
Best regards,
ChannelMoa Support Team
Hi there,
Thank you for taking the time to share your feedback with us—we truly appreciate your support over the past three years.
We’re sorry to hear about your experience with the new version of the app, especially the issues you’ve encountered on your Google devices. The behavior you described with the smaller window from the guide and the overall sluggish interface is not the experience we aim to provide, and we understand how frustrating that can be.
Please know that our team is actively working on improving performance and usability, and feedback like yours plays a big role in helping us identify and prioritize these fixes. We’ve shared your comments with our development team so they can investigate further.
We completely understand your decision, and we hope you’ll consider giving ChannelMoa another try in the future. If we offer a trial or major updates, we’d be glad to welcome you back under better circumstances.
Thank you again for your time and for being a valued customer.
Warm regards,
ChannelMoa Support Team
Thanks for your suggestions and questions!
Divorced Sistas – We’re always working to expand our content library, so we’ll definitely pass this request along to the team for review. Keep the suggestions coming, we appreciate it!
Plugflix on MOA – This is a newer feature designed to bring together a collection of on-demand content in one place. While it may include Netflix-style content, it’s not limited to just that. More categories, shows, and sources are expected to be added over time as we continue improving the platform.
Stay tuned for updates, and thanks for being part of the ChannelMoa community!
Thanks for the feedback — we hear you.
We understand that the current layout can feel a bit too click-heavy, especially when you’re just trying to quickly access your content. Your suggestion about making Favorites and “My Live” more accessible is a great one, and it’s exactly the kind of input we pass along to our development team.
Improving navigation and reducing the number of steps is something we’re actively working on, so you can expect UI adjustments and refinements in future updates.
In the meantime, setting up and regularly updating your Favorites can still help speed things up a bit while we improve the layout.
We appreciate you taking the time to share this — it really helps us make the app better.
Hi there!
We understand how frustrating that can be.
If you’ve already done all the basic troubleshooting (force stop, clear cache/data, unplug device), then this is likely not an issue on your end. We are currently experiencing intermittent buffering on some streams, especially for Movies and Live TV, and our technical team is actively working to improve stability.
We’re continuously optimizing the service and appreciate your patience while we sort this out.
• SkyMix Series • 
° °New Series on Channel
°°
• SkyMix Series 14 HD
° Marshals - S01 (2026)
° Quality - FHD
[This is under Plugin 24/7 Videos at MoaTV app]
You’re absolutely right to be concerned — simply rebranding or changing domains isn’t a real solution to scam sites. Unfortunately, bad actors move fast, and as soon as something gains traction, fake sites start popping up to exploit users.
We take this seriously and are actively working on multiple fronts to combat it, including reporting fraudulent domains, working with hosting providers to get them taken down, and strengthening our official communication channels so users know exactly where to go. But you’re correct — this is an ongoing battle, not a one-time fix.
For everyone’s safety, we strongly recommend:
.Only using links shared through our official app and verified support channels
.Avoiding any third-party sites claiming to sell subscriptions or upgrades
.Double-checking URLs before entering any payment information
If you come across a suspicious site like the one mentioned, please report it to our support team so we can escalate it immediately.
We appreciate you calling this out — raising awareness like this helps protect the entire community.
Hi there,
We hear your frustration loud and clear—and you’re absolutely right to call out the repetition in troubleshooting steps. If you’ve already rebooted, reinstalled, and tested across identical setups (including a working 1.6.3 device on the same network), it’s clear this isn’t an issue on your end.
To address your main question directly:
The transition to the 2.x app was necessary because the older 1.6 platform is built on a legacy system that limits future scalability, content delivery improvements, and integration with newer streaming sources. While 1.6 has been stable, it cannot support the long-term updates and infrastructure changes required to keep the service running and expanding reliably.
That said, what you’re experiencing highlights a very real issue: the 2.x app is not yet fully optimized for all devices—especially Firestick—and that’s on us, not you.
Regarding the specific MLB game issue you mentioned: If a channel or event isn’t loading across multiple sections (USA leagues, PPV, etc.) while working on 1.6, that typically points to a source or integration issue within the new app/backend, not your device, VPN, or connection. Repeating basic troubleshooting in that situation won’t resolve it, and we understand how frustrating that is.
We also acknowledge your feedback about support responses. Recommending the same steps without considering what you’ve already tried is not the experience we want to provide, and we’re actively working to improve how these cases are handled.
Where things stand:
.The 2.x platform is required for future improvements and long-term service stability
.Performance and stream availability issues are still being actively worked on
.Firestick optimization is a known priority
.Your type of feedback is exactly what helps push those fixes forward
We completely understand your decision to step back rather than continue spending time on repeated troubleshooting that hasn’t helped. That’s fair.
If you decide to check back in later, we’re hopeful you’ll see meaningful improvements as updates continue to roll out. In the meantime, we do appreciate you taking the time to explain your experience in detail—it’s not being ignored.
Hi there,
We completely understand where you’re coming from, and your concern is absolutely valid. The 1.6 app was very stable for many users, especially on Firestick devices, so we know this transition hasn’t been easy.
The move to the 2.x app wasn’t made lightly. The previous version, while stable, was built on an older system that limited our ability to expand, improve performance long-term, and add newer features. The updated platform allows for better backend support, more consistent content delivery, and future enhancements that weren’t possible on 1.6.
That said, we also recognize that the new app is more resource-intensive, and devices like Firesticks—particularly older or even some 4K models—can experience issues like slower load times or occasional freezing. This is something our development team is actively working to optimize.
Your feedback is extremely important to us, and we are continuously pushing updates to improve performance and stability across all devices. We truly appreciate your patience and continued support during this transition.
If you’re experiencing consistent issues, please don’t hesitate to reach out so we can help troubleshoot and improve your experience.
Thank you again for sticking with us.
• New Netflix Series Launched •
•
•
• Netflix Series 2 HD
° XO, Kitty - S03 (2026)
× Quality FHD 1080P
[This is under Plugin 24/7 Videos at MoaTV app]
Thanks for sharing that — and we really appreciate you posting the workaround as well, that’s helpful for others running into the same issue.
It does sound like the in-app update didn’t complete properly, which can happen sometimes depending on the device. Using Downloader with the direct code to install version 2.0.11 is a solid workaround, so we’re glad to hear that’s running better for you now.
That said, we completely understand your concern. After everything you’ve experienced, it’s fair to expect stability without having to jump through extra steps. If the app continues to give you issues even on the latest version, please let us know — those reports help us push fixes faster.
We’re actively working on improving both the update process and overall performance so situations like this are minimized.
Appreciate you sticking with us — and hopefully this latest version keeps things running smoothly for you.
We completely understand where you’re coming from, and we genuinely appreciate you saying that.
It’s tough to hear, especially knowing Catch has been your go-to specifically for stability — and right now it’s not meeting that same standard. You’re not wrong for feeling that way.
The recent changes have introduced some growing pains, particularly with the new app, and while there are improvements happening behind the scenes, we know that doesn’t help when you just want things to work like they used to.
Please know this isn’t the experience we want for long-time users like yourself. Stability is a top priority, and the team is actively working to get performance back to where it was — and better.
We truly appreciate your patience and your continued support, even while trying alternatives. We’re committed to earning back that “go-to” spot for you.
Got it — appreciate you confirming that, and I hear your frustration.
Since you’ve already been consistently clearing cache, restarting, and adjusting settings, and your other Firestick on the older app is running fine, this really confirms it’s not anything on your end.
At this point, it’s most likely tied to the current app version on the 4K Max. Some devices are handling the new build better than others, and the team is actively working on stability improvements.
This is something that needs to be resolved through upcoming app updates.
We appreciate your patience and sticking with us while we get this ironed out.
Thanks for the detailed info — that really helps.
Since your Firestick 4K Max is getting strong speeds (~363 Mbps) and your other Firestick running the older app has no issues, this points away from your internet and more toward the current app version on the 4K Max.
At the moment, the newer app is still being optimized across different devices, and the 4K Max can sometimes be more sensitive to those changes.
In the meantime, please try the following:
.Restart your Firestick
.Clear the app cache (Settings > Applications > Manage Installed Apps > [App] > Clear Cache)
.Turn off “Match Original Frame Rate” in Display settings
.Set resolution to 1080p instead of Auto/4K (for testing)
We’re actively working on improvements, and updates should continue to stabilize performance. We appreciate your patience while we get everything running smoothly.
