@NT
Hi there,
Thank you for taking the time to share such a detailed and thoughtful feedback—we truly appreciate your continued support over the past three years with Catchon/ChannelMoa.
First off, we completely understand your frustration with the recent instability in the newer versions. You're absolutely right—the transition to the new platform is a significant evolution, and while it brings improvements, it has also introduced some unexpected issues that we are actively working to resolve.
We appreciate your patience in trying versions 2.09 and 2.11, and we understand your decision to temporarily revert to version 1.6 for stability. At this time, that is a reasonable workaround, especially if it’s providing a more consistent experience across your devices.
Regarding the “App failed to load” issue, our development team is already aware and investigating the root cause. Updates and fixes are being rolled out progressively, and stability improvements are a top priority in the upcoming releases.
It’s also great to hear that you see the potential in the new version despite the current issues—we’re confident that once these problems are resolved, the experience will be much smoother for both you and your family.
In the meantime, we recommend:
:Keeping an eye out for upcoming updates
:Performing a fresh install when a new version is released
:Reaching out to us if you encounter persistent issues so we can assist further.
Thank you again for your patience, understanding, and continued support. We’re committed to getting things back to the level of performance you’ve come to expect.
Best regards,
ChannelMoa Team
