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@Tuppersoprano, have you contacted our Live Chat Support and followed the troubleshooting?
Also, there is always the option of using the old version app (CatchON) if you face consistent loading issues every day. Just have to uninstall the new version of the MoaTV app and then install the old version of the CatchON TV app.

@billysellas No, it's a Live Stream, so there will be no option to "pause."

@Jack-Thripper Please reinstall the app; it will update automatically.

@mevel It will be fixed, but no ETA yet

@sunshinega78 URL http://aftv.news/8167457

@Bobby Today's request has already been noted, and they will be added in a couple of days.

@Bobby Please note that not all requested content can be added.

We follow a specific set of criteria when selecting movies and series for inclusion. If a requested title does not meet those criteria, it will not be added

@4fclub All the new features are available for the New App only. But on the old App, there will always be the Soccer Category inside the PPV & SPT Event section as usual.

@sunshinega78 It looks like your device isn't able to process the new version of the App properly.
We are not denying it, yes, a very few customers are facing this issue of taking a little longer, 45-50 seconds, for playing the next content.
If you are facing this problem consistently every day. You can get back to the old version app CatchON TV, which will work perfectly for your device.

@danialzy8612 Which channel are you facing this problem with? Please contact our Live Chat Support and provide the channel name and category.

@aclaimsman We don't have plans for Aussie channels yet; we already have a couple of channels, like Fox Cricket.

@rebretz000 @billysellas There is always the option of using the old version app (CatchON) if you face consistent loading issues every day. Just have to uninstall the new version of the MoaTV app and then install the old version of the CatchON TV app.

@Vincysurfer Exit the MoaTV app properly(by pressing return/back button 3-4 times) before shut off your TV, this should help.

@Vincysurfer Are you experiencing the same problem with the old version of the app (CatchON TV) ?

@billysellas

Hello Billy,

Regarding your report, if the issue originated from our end during the PPV, we would typically expect a significant increase in traffic; however, no one else reported any problems throughout the event. I sincerely apologize for the situation you encountered.

To be candid, there are times when issues can arise on our end, but we addressed them promptly. There’s no shame in acknowledging a mistake if it happens. I reviewed the conversation last night between you and Hector, and I noticed that some information was lacking from Hector's side. I apologize for that oversight.

For major PPV events, we implement several backup streams to ensure smooth streaming. Some of these streams operate in FHD quality, which may cause issues during peak times due to ISP throttling. That’s why we also provide HD backup sources. I hope this clarifies the situation.

Thank you for your understanding.

@billysellas It was fixed instantly after report.

@mevel We have submitted report, it will take some time.

@alexander We don’t currently have subtitles for all content—some content has it, and some don’t yet. We’re trying to include subtitles on all new content, and if they’re not available right away, they’ll be added as soon as possible.

For older content without subtitles, it may take some time as our VOD library is quite large. Thank you for your patience and understanding.

@sunshinega78 Yes, the trailer is down at this moment

@CaboGuy Of course, the new app will be 100% optimal with zero problems like the version 1.6.x which will take time, and we don't have any ETA for it.
As for now, if the problem persists even after doing all trouble shoot, then you need to use the old version app.