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@srosenblum Our team will review your request, and if it has enough review+ratings, it will be added

@billysellas

Hello Billy,

Regarding your report, if the issue originated from our end during the PPV, we would typically expect a significant increase in traffic; however, no one else reported any problems throughout the event. I sincerely apologize for the situation you encountered.

To be candid, there are times when issues can arise on our end, but we addressed them promptly. There’s no shame in acknowledging a mistake if it happens. I reviewed the conversation last night between you and Hector, and I noticed that some information was lacking from Hector's side. I apologize for that oversight.

For major PPV events, we implement several backup streams to ensure smooth streaming. Some of these streams operate in FHD quality, which may cause issues during peak times due to ISP throttling. That’s why we also provide HD backup sources. I hope this clarifies the situation.

Thank you for your understanding.

@ssantanello1 it needs little brainwork to be familiar with new user interface, once get used to it this will feel like the old interface too. Still if you want to use old interface, please contact Live Chat Support.

@Hawk Thanks for your feedback

@Hawk Plugflix is a completely separate section and is maintained by a different team. So some content might be missing which are available on our VOD library (Movie and Series section). The recommendations are mainly based on genres. For example, if you watched or are about to watch a movie in the Mystery genre, and that same movie is also categorized as Thriller, the recommendations may include other Mystery or Thriller movies.

On the other hand, Movies, Series, International Movies, and International Series are all maintained by another team. Some content might be missing which are available in Plugflix.

@AndyGum Thanks for your request, it will be added soon

@willr said:

Info War channel is just fixed

@brentray1 After playing any content, click on the "OK/Select" button, then use RIGHT navigation button to locate "CC".
Unfortunately, we don't have CC available for all our content, but we are enhancing days by day.

@Hawk @jack-thripper This report has already been checked; it works fine.

Thank you all for your valuable feedback and for your participation in the discussion. Our team is continuously working to ensure a stable and customer-friendly service.

@billysellas No, it's a Live Stream, so there will be no option to "pause."

@catdad There were technical problems on our end. It has been fixed right away.

@javaguy216 There is no URL or short code for the 1.6.3 version. You can get the 1.6.2 version with the short code 4185818

Can not say for sure if it's possible, we will request for it.