New Player

[Hellbent916]

Seems like I’m not the only one frustrated with the new player. It takes forever to load and half the content doesn’t work. I do like the new players platform it’s cool but they really need to get it squared away. I have been a customer since they started and have always supported them what other IPTV can you message and say hey you’re not showing this fight ? And they say let me see if I can find it and with if 10min they say there you go. So I will stay patient I’m sure it will all get corrected

[4fclub]

Man you ain't lying. I have 4k 1st gen firestick and it I timed load up and it took 1:40 seconds to load. I am going to time my firecube and report results.

[Nyle3019]

@Hellbent916

Hi there,

Thank you for your continued support and for sharing your honest feedback—we truly appreciate it, especially from long-time users like you.

We completely understand the frustration with the current loading times and content issues on the new player. Our development team is actively working to optimize performance and resolve these problems as quickly as possible. Improvements are being rolled out progressively, and your patience during this transition really means a lot to us.

We’re also glad to hear that our support responsiveness has made a positive impact. Providing quick assistance—especially for live events—is something we take pride in and will continue to prioritize.

Please don’t hesitate to reach out if you encounter specific channels or content that aren’t working. We’re always here to help and ensure you get the best experience possible.

Thank you again for sticking with us!