Hi there,

Thank you for your continued support and for sharing your honest feedback—we truly appreciate it, especially from long-time users like you.

We completely understand the frustration with the current loading times and content issues on the new player. Our development team is actively working to optimize performance and resolve these problems as quickly as possible. Improvements are being rolled out progressively, and your patience during this transition really means a lot to us.

We’re also glad to hear that our support responsiveness has made a positive impact. Providing quick assistance—especially for live events—is something we take pride in and will continue to prioritize.

Please don’t hesitate to reach out if you encounter specific channels or content that aren’t working. We’re always here to help and ensure you get the best experience possible.

Thank you again for sticking with us!