App fails to load

[Justbedone]

yes it happening to me

[tylerdurden]

Yes! I’m having issues since yesterday with no help. I have restarted/cleared cache/restart my gateway and tried LA/CHI/DC and I’ve tried the entire east coast and Canada for the VPN and it still won’t load.

[tylerdurden]

The update is unstable and does not function/work

[ric_hard]

Same here saying failed to open check internet connection but everything is fine

[ric_hard]

And no response from chat support

[DBanner73]

You would think that the people behind this service would use the community forum to inform us of service issues.....

[jkilgus]

I got this tonight after watching it all day with no problems. There is nothing wrong with my network either as I can access Netflix or Paramount+.
I also do not like the new app, not really sure what they were thinking. I understand the name change, but leave everything the way it was.

[adm cooper]

@tylerdurden @ric_hard @dmbypsi @justbedone @dbanner73 @jkilgus
Hello, this is the ChannelMoa Team.

Some users are currently experiencing an issue where the app does not move past the loading screen due to a server-side problem.

Our technical team has identified the issue and is currently working on recovery.

Because this issue is caused by a server-side problem, general troubleshooting steps such as restarting the device or clearing the cache may not resolve it.

We sincerely apologize for the inconvenience.
We are treating this as a priority and will provide further updates as soon as more information becomes available.

[DBanner73]

Looks like mine is back up and running. Thank you, Adam and MoaTV tech team.

[cannovieguy]

Fixed!!

[adm cooper]

Hello,

A fix has now been applied.
Could you please relaunch the app and check whether the issue has been resolved?

We apologize for the inconvenience.

[tylerdurden]

Working!
Thank you!

[dmbypsi]

Working now. Be nice if we could all get some days added to our subscription for all of this outage and troubleshooting we’ve had to go through.

[tylerdurden]

Hello!
Ever since I have had the fix my app times out/sleeps. I have my VPN on how do I fix this?

[Nyle3019]

@tylerdurden

Hello!

If your app is timing out or going to sleep after enabling a VPN, it’s usually related to how the VPN connection interacts with your device or the app. Here are a few things you can try:

• Disable battery optimization for the app and your VPN
Go to your device settings → Apps → select both the app and your VPN → Battery → set to Unrestricted

• Check your VPN settings
Try switching servers (some are slower or less stable), and if your VPN has options like auto-sleep, kill switch, or low power mode, try turning those off

• Keep the app active in the background
Make sure your device isn’t closing it automatically—remove it from any “sleeping apps” list if your device has one

• Test without VPN
Temporarily turn off the VPN and see if the issue stops—this helps confirm if the VPN is the cause

• Restart everything
Fully close the app, disconnect/reconnect the VPN, and restart your device

If the issue continues, let us know which device and VPN you’re using so we can narrow it down further.

[tylerdurden]

@Nyle3019
I have turned the VPN off and the app times out after 2 hours. I was recommended windscribe vpn by the catching help desk. The app times out every 30 min on the vpn. I have done all your recommended things in the post and the app times out with or without the vpn.

[Arthur]

@tylerdurden Chat Support Team suggests Windscribe VPN as it doesn't need Payment first (it gives a limited-time free trial). But the service works fine without VPN, too.

[tylerdurden]

“MY” service is timing out with or without the windscribe VPN. I would not be wasting time in this chat if I didn’t have an issue.