Hello!

If your app is timing out or going to sleep after enabling a VPN, it’s usually related to how the VPN connection interacts with your device or the app. Here are a few things you can try:

• Disable battery optimization for the app and your VPN
Go to your device settings → Apps → select both the app and your VPN → Battery → set to Unrestricted

• Check your VPN settings
Try switching servers (some are slower or less stable), and if your VPN has options like auto-sleep, kill switch, or low power mode, try turning those off

• Keep the app active in the background
Make sure your device isn’t closing it automatically—remove it from any “sleeping apps” list if your device has one

• Test without VPN
Temporarily turn off the VPN and see if the issue stops—this helps confirm if the VPN is the cause

• Restart everything
Fully close the app, disconnect/reconnect the VPN, and restart your device

If the issue continues, let us know which device and VPN you’re using so we can narrow it down further.

A fix has now been applied.
Could you please relaunch the app and check whether the issue has been resolved?

We apologize for the inconvenience.

Some users are currently experiencing an issue where the app does not move past the loading screen due to a server-side problem.

Our technical team has identified the issue and is currently working on recovery.

Because this issue is caused by a server-side problem, general troubleshooting steps such as restarting the device or clearing the cache may not resolve it.

We sincerely apologize for the inconvenience.
We are treating this as a priority and will provide further updates as soon as more information becomes available.