App not updating 2.0.11

[Rick]

@rrich911 You can check the old version with your PIA VPN, it should work.

[MattO]

@rrich911 exactly.. I tried the windscribe one they suggest and you only get so much use out of it before they want you to start paying. I'm not paying anything else . I didn't need a VPN before so why now when friends of mine do t need after they updated the app.. why me or why us?

[rrich911]

I went back to the old version on my living room tv and it works fine without any vpn. I will just wait until the newer app is updated to make it stable and then will switch.

[Arthur]

Thank you all for your valuable feedback. Our team is currently reviewing the matter and actively working on it.

[MattO]

@rrich911 how did you go back to old version? I've been trying and can't

[RI Robiree]

@matto
Please reach out to live chat support.

[MattO]

@RI-Robiree well tell them to answer cause I'm starting to get annoyed

[rrich911]

@MattO Someone posted the downloader code for the old app: 8167457

[MattO]

customer service isn't responding. what's the url code for the download for an Sony tv (android operator) I uninstalled it going to try and reinstall but don't have the url code and good doesn't seem to give it up nor does the live chat want to answer

[Arthur]

@matto There's a minor technical issue right now, and everything will be back to normal shortly.

[MattO]

@Arthur I can't even reinstall it . it keeps a saying failed to load app data

[Arthur]

@matto yes, that is the issue right now. The tech team is already working on this.

[Arthur]

The problem is resolved already

[bucknut3984]

For those where the app is not updating. Use code 5472026 in the downloader app instead of trying to update through MOA.

[Abot2bdon]

The big issue here is no one should have to jump through hoop to get the app to work. MOA knowing there is an issue with the update should send a new update or remove the bad one and take it back a few steps to when everything worked, or until you can get the update fixed. It has been this way for weeks now. what/ when will you fix it?

[Arthur]

A small number of customers may experience issues during the update. If you encounter this problem, simply reinstall the app using the updated URL http://aftv.news/5472026 or short code 5472026. This should resolve the issue instantly.