App not updating 2.0.11

[Armstrong1326]

Mine is doing the same thing, keeps crashing even while watching a show. Have the updated version.

[Arthur]

@mbenter @armstrong1326 please reinstall the app they will be updated automatically to 2.0.11 version

[rrich911]

@MattO Same here here, vpn didn't help even when set to the suggested cities.

[Arthur]

@rrich911 Which VPN do you use? We recommend using the Chicago, Washington DC or Los Angeles server.

[rrich911]

I use Private Internet Access set to the suggested cities.

[Arthur]

@rrich911 So you mean PIA, I hear of that, but it's not a good one. We recommend using NordVPN, Surfshark, or Windscribe.

[rrich911]

I'm not going to buy another VPN.

[Rick]

@rrich911 You can check the old version with your PIA VPN, it should work.

[MattO]

@rrich911 exactly.. I tried the windscribe one they suggest and you only get so much use out of it before they want you to start paying. I'm not paying anything else . I didn't need a VPN before so why now when friends of mine do t need after they updated the app.. why me or why us?

[rrich911]

I went back to the old version on my living room tv and it works fine without any vpn. I will just wait until the newer app is updated to make it stable and then will switch.

[Arthur]

Thank you all for your valuable feedback. Our team is currently reviewing the matter and actively working on it.

[MattO]

@rrich911 how did you go back to old version? I've been trying and can't

[RI Robiree]

@matto
Please reach out to live chat support.

[MattO]

@RI-Robiree well tell them to answer cause I'm starting to get annoyed

[rrich911]

@MattO Someone posted the downloader code for the old app: 8167457

[MattO]

customer service isn't responding. what's the url code for the download for an Sony tv (android operator) I uninstalled it going to try and reinstall but don't have the url code and good doesn't seem to give it up nor does the live chat want to answer

[Arthur]

@matto There's a minor technical issue right now, and everything will be back to normal shortly.

[MattO]

@Arthur I can't even reinstall it . it keeps a saying failed to load app data

[Arthur]

@matto yes, that is the issue right now. The tech team is already working on this.

[Arthur]

The problem is resolved already