App not updating 2.0.11

[Arthur]

@mbenter @audiolord Our team is already working on this issue, will be fixed shortly.

[Arthur]

@mbenter @audiolord the issue you were facing this morning is fixed now

[rrich911]

@Arthur I was using 2.0.11 but I had no movies, series and live tv won't load on the home page. Very frustrating after hours of work and the chat just ran me in circles without fixing the problem. I have gotten lots of friends and family to sign up and now they are disappointed. Everything worked good with the old app. After scrolling through the forum here I found the code to install the old app and now I have it working on one tv. Why couldn't the chat inform me that I had the option of going back to the old app???

[mbenter]

2.09 works good. The only thing I see is some of the scrolling produces lags as the info is populating.

[Armstrong1326]

Mine is doing the same thing, keeps crashing even while watching a show. Have the updated version.

[Arthur]

@mbenter @armstrong1326 please reinstall the app they will be updated automatically to 2.0.11 version

[rrich911]

@MattO Same here here, vpn didn't help even when set to the suggested cities.

[Arthur]

@rrich911 Which VPN do you use? We recommend using the Chicago, Washington DC or Los Angeles server.

[rrich911]

I use Private Internet Access set to the suggested cities.

[Arthur]

@rrich911 So you mean PIA, I hear of that, but it's not a good one. We recommend using NordVPN, Surfshark, or Windscribe.

[rrich911]

I'm not going to buy another VPN.

[Rick]

@rrich911 You can check the old version with your PIA VPN, it should work.

[MattO]

@rrich911 exactly.. I tried the windscribe one they suggest and you only get so much use out of it before they want you to start paying. I'm not paying anything else . I didn't need a VPN before so why now when friends of mine do t need after they updated the app.. why me or why us?

[rrich911]

I went back to the old version on my living room tv and it works fine without any vpn. I will just wait until the newer app is updated to make it stable and then will switch.

[Arthur]

Thank you all for your valuable feedback. Our team is currently reviewing the matter and actively working on it.

[MattO]

@rrich911 how did you go back to old version? I've been trying and can't

[RI Robiree]

@matto
Please reach out to live chat support.

[MattO]

@RI-Robiree well tell them to answer cause I'm starting to get annoyed

[rrich911]

@MattO Someone posted the downloader code for the old app: 8167457

[MattO]

customer service isn't responding. what's the url code for the download for an Sony tv (android operator) I uninstalled it going to try and reinstall but don't have the url code and good doesn't seem to give it up nor does the live chat want to answer