Movie or series tabs not working

[Ballin9412]

same for me no movies or series either blank screens or loading dots

[Arthur]

@karen-0 @ballin9412
If you have a VPN, please enable it and connect to a server located in Washington, D.C., or Chicago. Afterward, kindly check the Movies and Series sections.

[wiley77]

I had to turn off ExpressVPN or I couldn’t connect to moa. Series tab and movie tab not working. ExpressVPN not working.

[Arthur]

@wiley77 ExpressVPN will not work with the latest app version.You can try NordVPN or Surfshark.

[wiley77]

@Arthur I get that I can purchase another vpn, that doesn’t fix the root issue with the moa app

[Arthur]

@wiley77 Right now, everything is working fine. What root issue are you referring to?

[wiley77]

@Arthur the series tab or movie tab isn’t working. Just stuck on the loading screen.

[wiley77]

If your app no longer works with ExpressVPN then it’s not working fine.

[Arthur]

@wiley77 Movie series are working fine

[Roddd]

Movies are working now but series are not working without an VPN

[Ballin9412]

Mine still isnt working has been 2 whole days

[wiley77]

@Arthur 5 hours later and movie or series tabs still not working. Not sure where that screen shot is from but that’s not my tv.

[Ballin9412]

Yeah its pretty nonsense ive never had to use a vpn before with this service and now im expected to pay them for the service on top of also purchasing a vpn as that seems to be the only way itll load anything for me.

[Arthur]

@ballin9412 ChannlMoa Team doesn't sell VPN service, they don't have any connections with VPN apps.

[Ballin9412]

never said you did but i have to also purchase a vpn service not related to channelmoa just to use your service

[bradmsincavage]

I've got Fire tvs. One is still on v1.6.3. another is on 2.0.4. Series and Movies work for both of those without needing to use a VPN. I have another Firetv that was updated to 2.0.9 and then to 2.0.11. Movies and series only work with a VPN on those versions. So while the VPN gets it functional, there was most definitely something that got broken after 2.0.4 and a lot of customers are gonna wind up being disgruntled

[Trams]

@bradmsincavage Thanks for sharing this detailed feedback — we really appreciate it.
We've already shared your report with our development team for investigation. They will review what may have changed after 2.0.4 and work on a fix.

We’ll keep you updated, and a new update will be released soon.

Thanks again for bringing this to our attention

[Lynnrod11]

@Arthur I followed the chat bot instructions and downloaded the windscribe VPN, 2 gb later it is saying purchase.

[Lynnrod11]

@Trams very disgruntled that I must now purchase a vpn

[Lynnrod11]

This post is deleted!