Movie or series tabs not working

[Roddd]

Movies are working now but series are not working without an VPN

[Ballin9412]

Mine still isnt working has been 2 whole days

[wiley77]

@Arthur 5 hours later and movie or series tabs still not working. Not sure where that screen shot is from but that’s not my tv.

[Ballin9412]

Yeah its pretty nonsense ive never had to use a vpn before with this service and now im expected to pay them for the service on top of also purchasing a vpn as that seems to be the only way itll load anything for me.

[Arthur]

@ballin9412 ChannlMoa Team doesn't sell VPN service, they don't have any connections with VPN apps.

[Ballin9412]

never said you did but i have to also purchase a vpn service not related to channelmoa just to use your service

[bradmsincavage]

I've got Fire tvs. One is still on v1.6.3. another is on 2.0.4. Series and Movies work for both of those without needing to use a VPN. I have another Firetv that was updated to 2.0.9 and then to 2.0.11. Movies and series only work with a VPN on those versions. So while the VPN gets it functional, there was most definitely something that got broken after 2.0.4 and a lot of customers are gonna wind up being disgruntled

[Trams]

@bradmsincavage Thanks for sharing this detailed feedback — we really appreciate it.
We've already shared your report with our development team for investigation. They will review what may have changed after 2.0.4 and work on a fix.

We’ll keep you updated, and a new update will be released soon.

Thanks again for bringing this to our attention

[Lynnrod11]

@Arthur I followed the chat bot instructions and downloaded the windscribe VPN, 2 gb later it is saying purchase.

[Lynnrod11]

@Trams very disgruntled that I must now purchase a vpn

[Lynnrod11]

This post is deleted!

[Lynnrod11]

Used CATCH ON for the past 4 yrs or more with minimal problems, would have said a solid 8 out of 10. However for the past few months since I renewed having to go crypto, and the change over to MOA, this has been a steady decline to the point now with this most recent disaster version 2.0.9, requiring a VPN, this is practically unusable. Even when a live channel finally loads, video freezes after a few minutes. This has become the IPTV version of the Budweiser debacle.

[Arthur]

@lynnrod11 All good VPN services are always paid; they are not free. However, the Developer team is already working on this Movie Series issue, and if you want to use the old app version, please contact Live Chat Support.

[Lynnrod11]

@Arthur yes I do understand any desired service does cost however for the past 5 plus years of using and enjoying CatchOn a VPN add on was not necessary to use this service. That was why I chose it. However since the recent "upgrades" started such as only paying with crypto and changing to MOA, service has declined being more of a "restart and continuously buffering" IPTV service. Now with these 2 recent version updates a VPN is required. As I understand it a VPN masks IP info, does not improve as in this case service. I don't need to mask to use this service, why does the provider?

[Lynnrod11]

The BOT Aaron Murphy referred me to use Proton VPN for free, although I can get on and most options show up, there is a tremendous amount of buffering, to the point I must restart and even then is very bad service.

[Roddd]

@Lynnrod11 yeah the proton vpn was terrible for me also I have around 300-400 download speeds but with proton it goes all the way down to 10 lol

[Lynnrod11]

@Arthur try playing one, ain't gonna happen

[Arthur]

@lynnrod11

[adm cooper]

hello everyone, this is the ChannelMoa team.

We understand that many of you are frustrated, especially those who were able to use Movies and Series normally on earlier versions such as v2.0.4, but are now experiencing endless loading or needing a VPN after updating to newer versions.

At this time, the issue appears to affect only certain users or regions, but we are also reviewing reports that suggest there may be a version-related difference between older builds and newer versions such as v2.0.9 and v2.0.11. The exact root cause is still under investigation.

For now, please note that using a VPN is only a temporary workaround and not a permanent solution. If you are significantly affected, please contact Live Chat Support for help reinstalling the previous stable version (v2.0.4).

To help us investigate more quickly, please share your Device Model, App Version, and Location when contacting support.

We sincerely apologize for the inconvenience and appreciate your patience while we work on a proper fix.

[Arthur]

@adm-cooper, Actually, version 2.0.4 has some other issues, so installing version 2.0.4 will not be a good decision.
Problems with 2.0.4 version:

1. Home page search issue
   a. Search results appear, but the content will not play
   b. The back/return button doesn't work if you open it mistakenly.
2. Movies, Series, Sports Events do not show titles(names/season episode)
3. Sereis does not show the season and episode number correctly.
4. MY Live navigation is very glitchy.

So I will not recommend installing the 2.0.4 version. Moreover, the chat support team doesn't have a URL for version 2.0.4.