Four Dots on aborted episode (Below Deck)

[Barnfather]

This is a problem I've had a few times now i on different shows - essentially I'll be watching something and then for some reason I quit that show mid episode but when I go back and resume the original episode, all I get is four dots and it seems that it 'never' returns... It's always just giving four dots and cannot be played. I've now tried it on a different fire stick on a different network and I still only get the four dots. The show in question is below deck (the latest season) episode three episode. So three things :

1. Can this glitch be fixed server side please (pretty please)?

2. Is something innocuous in the UI causing a server side sync issue or file corruption? That doesn't seem plausible but its does seem to have knocked out for other instances on different fire sticks?

3. If there is something client side or account related that fixes this, it would be good to know for next time (until a fix arrives)

[Arthur]

@Barnfather We are aware of this issue, but not all customers are facing it, and it happens randomly (various customers and various devices). Our team is trying to figure out the root cause, but there is no ETA on how long until a permanent fix.

Solution:

1. Whenever this happens, reboot the app properly (clear cache file and force stop) and then check back again, it will work.
2. You can revert to the old version of the CatchON TV app, but there will be some new features missing that are available only in the latest version MoaTV app.