App not updating 2.0.11

[Arthur]

@matto Please try using a VPN with a Chicago, Washington DC or Los Angeles server.

[MattO]

@Arthur already did that and it still doesn't work

[Arthur]

Please contact our Live Chat support with details.

[abbatien]

I’m having the exact same issue with upgrade. Been avoiding it but tried on 1 TV updated to 2.0.9 when open I cancelled upgrade to 2.0.11 but live tv crashes after selecting a channel and other issues with watching series. Tried updating and it downloads and then app closes and when open prompt for update again. Tried with and without VPN tried VPN connection to cities mentioned still nothing working. Tried reinstalling same issues are back. Anyway to revert back to stable version before 2.0??

[Arthur]

@abbatien Please contact our Live Chat Support team and mention my name. Our support agents will provide you with the necessary instructions to resolve the issue.

[Jburge25]

I am having the same issue. I uninstalled because nothing was loading, reinstalled and now it is not updating to 2.0.9

Currently waiting for a response from support

[billysellas]

@Arthur would be great but your live chat doesn’t get answered. I have screen shots with time stamps if you would like proof

[gwdsc]

Mine will not update on the devices that are messed up. The TVs that were working fine updated. Starting to really consider switching me and everybody I deal with to something else. I’m getting tired of everybody calling and texting me like I am tech support. Every time I try to update the app is says Download Fail.

[aydee]

I am also having troubles downloading the update. Everything is slow and crashing on me. This is absolutely ridiculous!

[Jburge25]

I got the old 1.6 version back and video is working fine

[Jantipuna11]

@Jburge25 do you have the link to download or the code to download on downloader?

[Jburge25]

@Jantipuna11 8167457 on the downloader app

[Jburge25]

Support just replied, and said: "no need to update the app. Just cancel the update".

[Nikkie1017 0]

App crashes now all of a sudden and won’t let me download the update. I’m sure it’s not all of our issue and an issue with the app. I’m not gonna contact support cause I’ll just get told the same thing download this download that check you internet speed when it’s literally not on our end when everything was fine originally

[Arthur]

@abbatien @jburge25 @gwdsc @aydee @nikkie1017-0 If the update for 2.0.11 doesn't complete even after a couple of attempts, just keep using whatever version you are using right now. You will be able to install the 2.0.11 version directly without update in a couple of days.

[mbenter]

Now app says to check connection and then closes... doesnt even boot up.

[audiolord]

@mbenter said:

Now app says to check connection and then closes... doesnt even boot up.

I'm also having the same exact issue

[Arthur]

@mbenter @audiolord Our team is already working on this issue, will be fixed shortly.

[Arthur]

@mbenter @audiolord the issue you were facing this morning is fixed now

[rrich911]

@Arthur I was using 2.0.11 but I had no movies, series and live tv won't load on the home page. Very frustrating after hours of work and the chat just ran me in circles without fixing the problem. I have gotten lots of friends and family to sign up and now they are disappointed. Everything worked good with the old app. After scrolling through the forum here I found the code to install the old app and now I have it working on one tv. Why couldn't the chat inform me that I had the option of going back to the old app???