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Won’t start. Failed to load App data

Scheduled Pinned Locked Moved Apps
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  • R rrich911

    I'm getting the failed to load app data, check your internet connection error on all three tv's in my home at the same time this afternoon. I rebooted the modem, cleared all cache many times and nothing was worked. I do have one of the new boxes that you sell with it pre installed and it works fine on that box. my other boxes are Nvidia shield, fire stick and the fire box are not working with moatv, but they work great with Netflix, youtube, amazon tv. I ran the speed test and am getting 391.01 Mbps dowload speeds

    ArthurA Offline
    ArthurA Offline
    Arthur
    Global Moderator
    wrote last edited by
    #5

    @rrich911 Yes, there were some technical problems on our end, which have already been resolved. Please clear the cache file of the app and then check.

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    • T Offline
      T Offline
      thebreez
      wrote last edited by
      #6

      cleared cache and restarted firestick still won't load your app

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      • T Offline
        T Offline
        thebreez
        wrote last edited by
        #7
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        • T Offline
          T Offline
          thebreez
          wrote last edited by
          #8

          did what the Aaron said nothing worked and now your chat is not responding

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          • R Offline
            R Offline
            rrich911
            wrote last edited by
            #9

            Checked again this morning and still no MoaTV

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            • G Offline
              G Offline
              gman4gov
              wrote last edited by
              #10
              1 Reply Last reply
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              • 4 Offline
                4 Offline
                4fclub
                wrote last edited by
                #11

                No Moatv on my end

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                • ArthurA Offline
                  ArthurA Offline
                  Arthur
                  Global Moderator
                  wrote last edited by
                  #12

                  @rrich911 @4fclub @gman4gov @thebreez

                  Please check again after rebooting the app and device. Our team solved it again a few minutes ago

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                  • R Offline
                    R Offline
                    rrich911
                    wrote last edited by
                    #13

                    It's working on the fire tv's but the new version still won't work on the Nvidia shield.

                    ArthurA 1 Reply Last reply
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                    • R rrich911

                      It's working on the fire tv's but the new version still won't work on the Nvidia shield.

                      ArthurA Offline
                      ArthurA Offline
                      Arthur
                      Global Moderator
                      wrote last edited by
                      #14

                      @rrich911 Reinstall the app and check.

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                      • R Offline
                        R Offline
                        rrich911
                        wrote last edited by
                        #15

                        I reinstalled it a couple of times and with a clean install, rebooted everything and it still doesn't work. I went back to the old version but with some channels I have to clear the cache when I change the channel or it just buffers.

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