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@Tuppersoprano

Thanks for the update — I know how frustrating that can be, especially when you’ve already ruled out your internet and are running a wired setup.

Since you’re still experiencing occasional freezing, that usually points to something on the app or stream side rather than your connection. A few things you can try that have helped others:
.Force stop the app and relaunch it
.Clear the app cache (not data)
.Restart your Firestick and router (even if wired, this can refresh the connection)
.Try switching to a different stream/source for the same channel when available
.Make sure the app is fully up to date

If it continues, it may be related to specific channels or peak-time load — our team is actively working on optimizing stream stability across the board.

If you can, let us know which channel(s) you're seeing this on and roughly what time it happens — that really helps us pinpoint the issue faster.

Appreciate your patience while we get this ironed out.

@Hellbent916

Hi there,

Thank you for your continued support and for sharing your honest feedback—we truly appreciate it, especially from long-time users like you.

We completely understand the frustration with the current loading times and content issues on the new player. Our development team is actively working to optimize performance and resolve these problems as quickly as possible. Improvements are being rolled out progressively, and your patience during this transition really means a lot to us.

We’re also glad to hear that our support responsiveness has made a positive impact. Providing quick assistance—especially for live events—is something we take pride in and will continue to prioritize.

Please don’t hesitate to reach out if you encounter specific channels or content that aren’t working. We’re always here to help and ensure you get the best experience possible.

Thank you again for sticking with us!

• SkyMix Series •

° °New Series on Channel°°

• SkyMix Series 12 HD
° Outlander - S08 (2026)
° Quality - FHD

• SkyMix Series 13 HD
° The Teacher - S03 (2026)
° Quality - FHD

[This is under Plugin 24/7 Videos at MoaTV app]

@Hawk

That’s a fair and thoughtful perspective. Transitions can definitely be challenging, especially when there are major changes involved. We truly appreciate your patience and understanding as the team continues to refine and improve the experience.

Please know that feedback like yours plays a big role in shaping updates, and the development team is actively working to address issues and roll out enhancements as quickly as possible. Thanks for sticking with us during this process—it really means a lot!

@Rerler

Hi,
That’s actually a solid suggestion. Integrating something like this under Plugflix could make a lot of sense, especially if it helps streamline access or improve the overall user experience.

We truly appreciate you sharing this idea—feedback like yours helps us improve and shape future updates. I’ll make sure this gets forwarded to the appropriate team for review. If you have any other suggestions or questions, feel free to let us know!

@billysellas

Hello,

We’re aware of the freezing issues affecting USA Network and all premium channels today. Our technical team is actively investigating this widespread performance problem.

To help us resolve this faster, If the issue persists, please provide your device model, app version, and any error messages so our technical team can investigate and implement a fix as quickly as possible.

We apologize for the inconvenience and appreciate your patience while we work on a fix.

@CaboGuy

Thank you for your honesty—and for the support you’ve shown over the years. Bringing in and helping that many users is no small thing, and we understand why this situation is especially frustrating for you.

We won’t sugarcoat it—the transition to the new MOA TV 2.x app has not met expectations for many users, particularly those on Firestick and similar devices. The issues with performance, stability, and overall user experience are known, and they’re being actively worked on.

From a partner/reseller standpoint, your concern is completely valid. It’s difficult to stand behind and promote a service when the current experience isn’t consistent. That’s not the position we want any of our long-term users or potential partners to be in.

What we can say is:
✓The development team is prioritizing stability, faster load times, and app optimization
✓Updates are being rolled out incrementally rather than one large fix
✓Feedback like yours—especially from experienced users—is being taken seriously at a higher level.

We understand your hesitation to continue recommending or reselling at this time, and that’s a reasonable stance given your experience. All we can ask is for a bit more time while these improvements are implemented.

We truly appreciate your long-term support and the users you’ve brought in. Once the platform stabilizes, we hope to regain your confidence moving forward.

@stevenewsom

We’re really sorry to hear about your experience since the upgrade—we understand how frustrating that is, especially after using the service for so long without issues.

The new app is still being actively optimized, and some users may experience slower load times or stability issues depending on the device and setup. We appreciate you already taking the time to reinstall and reset—those are the right steps.

At this point, we recommend:
-Making sure your device software is fully up to date
-Trying a quick restart of your network (modem/router)
-If using a VPN, testing with a different server or turning it off temporarily

We’ve also shared feedback like yours with the development team, particularly regarding performance on Firestick devices and the slower loading times after the update.

We truly value your 2+ years with us and understand your concerns about recommending the app. Improvements are ongoing, and stability is a top priority right now.

Thank you for your patience and continued support—we’re working to get things back to the level you expect.

@billysellas

Thanks for the details—we appreciate that, and it’s clear your setup is fully capable of supporting 4K.

At the moment, there isn’t a specific date or announcement for when 4K will be consistently available across the service. While some 4K streams may appear from time to time, full rollout and clear labeling are still being worked on by the team.

Once 4K becomes reliably available, it will be clearly indicated within the app (such as labeled channels or sections), so you’ll know when you’re actually watching true 4K content.

We understand the expectation, especially based on the website, and your feedback has been noted and shared with the team. We appreciate your patience as improvements continue.

@billysellas

Thank you for bringing this to our attention.

We understand the concern regarding the 4K service mentioned on the website. While 4K content is part of our platform, availability can vary depending on the channel, source, and device compatibility. Not all streams are currently provided in 4K, and in some cases, they may be limited or still being optimized.

Our team is continuously working on expanding and stabilizing 4K streams to ensure a consistent viewing experience. We also recommend ensuring your device and internet connection fully support 4K playback for the best results.

We appreciate your patience, and we’ll continue improving this feature moving forward.

@billysellas

Thank you for your feedback—we understand where you’re coming from, and we appreciate you taking the time to share it.

Content from platforms like Netflix, Disney+, Hulu, and others isn’t organized into dedicated sections within the app because of how content is sourced and distributed. Instead, movies and series are grouped into general categories, which is why you may see some titles available but not full catalogs or complete collections.

We do understand that having content organized by provider (with full catalogs in one place) would make navigation much easier and more user-friendly. Your suggestion makes sense, and we’ll be sure to pass it along to the team for consideration in future improvements.

In the meantime, we recommend using the search and favorites features to quickly find and organize the content you watch most often.

We appreciate your input—it helps us continue improving the experience.

@Tuppersoprano

We’re sorry you’re experiencing freezing while watching live TV.

Please try the following steps to improve performance:
.Restart the app and your device
.Check your internet connection to ensure it’s stable
If you’re using a VPN, try switching servers or disabling it temporarily
.Clear the app cache (if available on your device)
.Make sure the app is updated to the latest version

If the issue continues, kindly provide the channel name and your device type so we can escalate this to our technical team for further checking.

Thank you for your patience and support!

• SkyMix Docs •

° °New Docs on Channel°°

• SkyMix Docs 2 HD
° Extracted  - S02 (2026)
° Quality - FHD

• SkyMix Docs 3 HD
° Highway Thru Hell - S14 (2026)
° Quality - FHD

• SkyMix Docs 4 HD
° Gold Rush  - S16 (2026)
° Quality - FHD

[This is under Plugin 24/7 Videos at MoaTV app]

@Hawk

Thanks for reaching out!

If a live game is currently available on a MyLive Sports channel, it typically won’t be automatically added to the PPV section or the MLB plugin. Each section pulls from different sources and is organized separately on the backend.

However, if a specific event (like an MLB game) is only showing under MyLive and not in the MLB plugin or PPV where you’d expect it, feel free to report it to us. We can forward it to the team to review and see if it can be properly categorized.

We appreciate your feedback—it helps us improve the overall experience!

@billysellas

I understand your frustration, and you’re absolutely right—you shouldn’t have to keep reporting the same issues for a service you’re already paying for.

Our team is actively monitoring and working to resolve channel outages as quickly as possible. That said, reports from users can sometimes help us pinpoint specific issues faster, especially when it affects certain regions or devices.

We’re continuously improving stability, and your feedback is being taken seriously.

We appreciate your patience while we work on getting everything running smoothly again.

@meh324

You’re very welcome!

Glad I could help clear that up. If you run into anything else or need help with updates or setup, feel free to reach out anytime.

@meh324

Thanks for reaching out!

Since you’re using the MOA TV Windows app, it’s typically not installed from the Microsoft Store—which means:
.It does NOT fully auto-update like Store apps
.You will usually need to update it manually when prompted.

How updates usually work for MOA TV:
.The app may notify you that an update is available.
.In some cases, it won’t install automatically

You’ll need to:
.Go to the official download source
.Download the latest version
.Install it (it will overwrite/update your current version)

Good habit to follow:
If you see an update message → don’t ignore it

Updates often include:
1.Bug fixes (like loading or playback issues)
2.Performance improvements
3.UI tweaks

“The Windows app doesn’t fully auto-update yet—if you see an update notice, just download and install the latest version to stay up to date.”

You’re definitely right though—having a proper auto-update system would make things a lot easier, especially for less tech-savvy users. Hopefully that’s something they improve soon. we appreciate your patience and you sticking with us.

@meh324

Thank you—we really appreciate that.

It means a lot to hear that you and others in the community genuinely want to see the platform succeed.
Feedback like yours is exactly what helps shape the app in a better direction, especially when it comes from real-world use and from helping others who rely on it daily.

We’re also glad you’re finding value in the community platform. It gives everyone a place to share experiences, raise concerns, and suggest improvements—just like you’ve been doing.

Please keep the feedback coming. It truly makes a difference, and it helps us build something that works better for everyone.

@meh324

Thank you for explaining this in more detail. it really helps paint a clear picture of the day-to-day experience.

You’re absolutely right: having Favorites and History directly on the home screen made things much more accessible, especially for older users who rely on simple, familiar steps. The new flow-going through multiple menus just to reach Live TV or find a channel-can be confusing and easy to forget, particularly for those who aren’t as comfortable navigating apps.

Your point about the “watched history” is especially important. For many users, that effectively acted as a shortcut to their regular channels without needing to search or manage favorites at all. Losing that visibility adds unnecessary complexity.

We also hear you on how marking channels as Favorites can feel unintuitive now. What may seem like a small UI change can have a big impact on usability for less tech-savvy users.

This is exactly the kind of feedback the team needs—real-world use cases that highlight how changes affect different groups of users. We’ll make sure your suggestions are passed along, especially around:
1.Bringing Favorites and/or History back to the home screen
2.Simplifying the navigation flow to reduce steps
3.Making the “add to favorites” process more intuitive

We really appreciate you advocating for your community and taking the time to share these insights.

@meh324

Thank you for sharing this—we really appreciate you taking the time to explain the situation so clearly.

You’re absolutely right—while crypto payments work for some users, they can be a major hurdle for others, especially older customers who may not be familiar with smartphones, digital wallets, or Bitcoin at all. What used to be a simple card payment has now become a multi-step process, and we understand how that adds extra effort on your end.

We also want to recognize the effort you’re putting in to help your community. Going out of your way to assist others—especially those on fixed incomes—is not something we take lightly, and it really highlights how important ease of access is for this service.

In the meantime, we truly appreciate your patience and the support you’re providing to others while working through these added steps.