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We understand your concern, and we sincerely apologize for the inconvenience.
Our team is aware of the issue, and we are continuing to improve the service to provide a more stable and consistent viewing experience.
We truly appreciate your patience and support as we work on these improvements.

Our technical team believes this issue may be caused by a firewall or antivirus program preventing the required files from being downloaded properly.

Could you please try the following:
first, uninstall the currently installed app, then temporarily disable your firewall or pause your antivirus program, and try downloading and launching the app again.

If the same issue continues after that, please let us know.
Thank you.

Hello, and we apologize for the inconvenience.
To help us identify the issue more quickly, could you please let us know exactly at which stage the problem occurred?
(For example, was it during installation or when launching the app, etc...)
Thank you.

The previous adult channels have been replaced with new adult channels.
Both live and video formats are available.

• How to activate

1. Press and hold the Settings button for about 5 seconds, then release it.

• Please do not enter the Settings menu.

2. When the “Enter the mode key” prompt appears, enter 6969.
   You will then see Adult Pack added at the bottom of the list.
3. A PIN Code prompt will appear once more.
   If you have not changed it, please enter 0000.

Please use adult content appropriately based on your household viewing environment.

Thank you for the information.
The details you provided have been forwarded to our technical team.
They are currently reviewing the issue, and we apologize for the inconvenience in the meantime.
If you notice any additional details, please feel free to let us know.
Thank you.

@roddd
Hello, thank you for your report.

We sincerely apologize for the inconvenience.

The issue you mentioned, where the app closes when trying to play something from the 24/7 page, is something that currently requires further investigation.

To help us identify the cause more accurately, we would greatly appreciate it if you could send us the following information:

-The device you are using
-Your region/location
-Exactly which item you clicked

If possible, please also share a video or screenshot, as that would be very helpful for our investigation.

Thank you.

Thank you for your suggestion.
We appreciate your request to add the J LEAGUE to the app, and we will take it into consideration internally.
While we cannot guarantee an immediate addition, your feedback is valuable and will be reviewed.

But please understand that aired for individual teams may be difficult to change.

@hawk
From what I have confirmed, I believe you are referring to these two games:

Minnesota Twins vs. Kansas City Royals
Cleveland Guardians vs. Los Angeles Dodgers

Also, the game that is currently not playing appears to be the Cleveland Guardians game.

In this case, if you report it through the Live Chat site, their team should be able to take action and assist you.

Thank you for letting us know. Home/away team regional feeds, such as the ones you mentioned, are available under the existing PPV & SPT Event structure, but have not yet been reflected in the USA Major Leagues section. The request to add that regional feed has already been forwarded, but it is taking some time to be implemented. We apologize for the inconvenience caused by the delay after the earlier guidance.

The previous 24/7 items have been added to the current '24/7 series' category. Thank you.

thanks for Thank you for sharing this in detail.
We will forward the Nvidia Shield-related issue you mentioned to the relevant team for review.
Thank you again for taking the time to help us improve the app.

hello everyone, this is the ChannelMoa team.

We understand that many of you are frustrated, especially those who were able to use Movies and Series normally on earlier versions such as v2.0.4, but are now experiencing endless loading or needing a VPN after updating to newer versions.

At this time, the issue appears to affect only certain users or regions, but we are also reviewing reports that suggest there may be a version-related difference between older builds and newer versions such as v2.0.9 and v2.0.11. The exact root cause is still under investigation.

For now, please note that using a VPN is only a temporary workaround and not a permanent solution. If you are significantly affected, please contact Live Chat Support for help reinstalling the previous stable version (v2.0.4).

To help us investigate more quickly, please share your Device Model, App Version, and Location when contacting support.

We sincerely apologize for the inconvenience and appreciate your patience while we work on a proper fix.

Hello,

A fix has now been applied.
Could you please relaunch the app and check whether the issue has been resolved?

We apologize for the inconvenience.

@djsolano88
Hello, and we apologize for the inconvenience.
About blank screen, do you mean that even the moatv enterprise app logo does not appear?

@ric_hard Hello,

A fix has now been applied.
Could you please relaunch the app and check whether the issue has been resolved?

We apologize for the inconvenience.

Hello,

A fix has now been applied.
Could you please relaunch the app and check whether the issue has been resolved?

We apologize for the inconvenience.

@ric_hard
Hello,

This issue is a new and separate issue that is not related to the VPN or VOD problems.

Our technical team has identified the issue and is currently working on recovery.

Because this issue is caused by a server-side problem, general troubleshooting steps such as restarting the device or clearing the cache may not resolve it.

We sincerely apologize for the inconvenience.
We are treating this as a priority and will provide further updates as soon as more information becomes available.

@tylerdurden @ric_hard @dmbypsi @justbedone @dbanner73 @jkilgus
Hello, this is the ChannelMoa Team.

Some users are currently experiencing an issue where the app does not move past the loading screen due to a server-side problem.

Our technical team has identified the issue and is currently working on recovery.

Because this issue is caused by a server-side problem, general troubleshooting steps such as restarting the device or clearing the cache may not resolve it.

We sincerely apologize for the inconvenience.
We are treating this as a priority and will provide further updates as soon as more information becomes available.

Hello everyone,

We would like to inform you that some users on the latest app version are currently experiencing the following issues.

First, in some environments, the app may appear to require a VPN in order to function properly. We understand that many users are frustrated by this, and we want to be clear that we do not consider this normal expected behavior. The use of a VPN is only a temporary workaround that has been observed for some affected users, and it is not something that should be required under normal conditions. This issue is currently being reviewed as a high priority.

Second, some users are also experiencing VOD-related problems in areas such as Movies and Series, including endless loading, black screens, or content failing to open properly. We are aware that these issues have become more noticeable after the recent update, and we are actively investigating the cause.

In particular, we understand that this situation is especially frustrating for users who were able to use these features normally on previous versions. We are taking that feedback seriously.

If you are currently affected, it would be very helpful if you could share the following information with us:

Device model
App version
Location
A short description of the issue

Please send this information through Live Chat Support or post it in the Troubleshooting section.

If the issue is significantly affecting your use of the service, Live Chat Support may also be able to assist you with information regarding the previous stable version (v2.0.4).

We sincerely apologize for the inconvenience, and we truly appreciate everyone who continues to report their experience. Your feedback is helping us understand and track these issues more accurately.

Thank you.