4k

[billysellas]

Attn: MOA staff

When are we getting the 4K service that your website advertises? It doesn’t say “coming soon”, it says you have it.

[billysellas]

[billysellas]

You’re dropping the ball on 4k and fast channel switching

[Nyle3019]

@billysellas

Thank you for bringing this to our attention.

We understand the concern regarding the 4K service mentioned on the website. While 4K content is part of our platform, availability can vary depending on the channel, source, and device compatibility. Not all streams are currently provided in 4K, and in some cases, they may be limited or still being optimized.

Our team is continuously working on expanding and stabilizing 4K streams to ensure a consistent viewing experience. We also recommend ensuring your device and internet connection fully support 4K playback for the best results.

We appreciate your patience, and we’ll continue improving this feature moving forward.

[billysellas]

@Nyle3019 I have gig speed internet. An OLED tv and a 4k firecube. When will we know 4k is available

[Nyle3019]

@billysellas

Thanks for the details—we appreciate that, and it’s clear your setup is fully capable of supporting 4K.

At the moment, there isn’t a specific date or announcement for when 4K will be consistently available across the service. While some 4K streams may appear from time to time, full rollout and clear labeling are still being worked on by the team.

Once 4K becomes reliably available, it will be clearly indicated within the app (such as labeled channels or sections), so you’ll know when you’re actually watching true 4K content.

We understand the expectation, especially based on the website, and your feedback has been noted and shared with the team. We appreciate your patience as improvements continue.

[Hawk]

Change doesn’t always go smoothly, and patience is essential during this transition. It takes time to learn new methods and make adjustments to the existing system. As long as the development team is actively listening and making timely improvements, we should consider these factors when evaluating the new approach and promised enhancements.

[Nyle3019]

@Hawk

That’s a fair and thoughtful perspective. Transitions can definitely be challenging, especially when there are major changes involved. We truly appreciate your patience and understanding as the team continues to refine and improve the experience.

Please know that feedback like yours plays a big role in shaping updates, and the development team is actively working to address issues and roll out enhancements as quickly as possible. Thanks for sticking with us during this process—it really means a lot!

[Hawk]

I’m available to help any way possible. Just DM me if needed.