Current Notice Regarding VPN and VOD Issues

[adm cooper]

Hello everyone,

We would like to inform you that some users on the latest app version are currently experiencing the following issues.

First, in some environments, the app may appear to require a VPN in order to function properly. We understand that many users are frustrated by this, and we want to be clear that we do not consider this normal expected behavior. The use of a VPN is only a temporary workaround that has been observed for some affected users, and it is not something that should be required under normal conditions. This issue is currently being reviewed as a high priority.

Second, some users are also experiencing VOD-related problems in areas such as Movies and Series, including endless loading, black screens, or content failing to open properly. We are aware that these issues have become more noticeable after the recent update, and we are actively investigating the cause.

In particular, we understand that this situation is especially frustrating for users who were able to use these features normally on previous versions. We are taking that feedback seriously.

If you are currently affected, it would be very helpful if you could share the following information with us:

Device model
App version
Location
A short description of the issue

Please send this information through Live Chat Support or post it in the Troubleshooting section.

If the issue is significantly affecting your use of the service, Live Chat Support may also be able to assist you with information regarding the previous stable version (v2.0.4).

We sincerely apologize for the inconvenience, and we truly appreciate everyone who continues to report their experience. Your feedback is helping us understand and track these issues more accurately.

Thank you.

[ric_hard]

@adm-cooper I sent a message almost an hr ago asking for help and possibly getting the old version back. I am getting a failure to load app check internet connection. I am from New York USA on a fire stick running 2.0.11

[adm cooper]

@ric_hard
Hello,

This issue is a new and separate issue that is not related to the VPN or VOD problems.

Our technical team has identified the issue and is currently working on recovery.

Because this issue is caused by a server-side problem, general troubleshooting steps such as restarting the device or clearing the cache may not resolve it.

We sincerely apologize for the inconvenience.
We are treating this as a priority and will provide further updates as soon as more information becomes available.

[ric_hard]

@adm-cooper thank you for your timely response I appreciate that

[adm cooper]

@ric_hard Hello,

A fix has now been applied.
Could you please relaunch the app and check whether the issue has been resolved?

We apologize for the inconvenience.

[djsolano88]

Have tried multiple times reinstalling, cleared cache, force stop, now the app doesn't even load. Just a blank screen

[adm cooper]

@djsolano88
Hello, and we apologize for the inconvenience.
About blank screen, do you mean that even the moatv enterprise app logo does not appear?

[ric_hard]

@adm-cooper yes it is working now thank you A++