And it continues - I'm about ready to be done!
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Well, the crap continues. The VOD part of the new app has been totally inoperable for me for the last 3 hours or so. Across multiple series & movies, absolutely nothing but the "dancing dots." I've (of course) cleared the cache, force stopped the app and reset the Firestick, tried it with and without VPN - all of which did nothing. I reported it to support chat, told Aaron everything I had done, and also told him we were watching VOD episodes just fine on the other TV with 1.6.3 installed on an identical environment. He asked me to change the VPN to Miami, which also made no difference.
His next instructions we're to just uninstall it and install 1.6.
So, my question at this point is, how long will you continue to support the 1.6 app, since we're now months into this and 2.0 is still obviously not working with any kind of acceptable reliability? I ask this because it looks like I'm going to have to now go spend my time reverting 20 or more devices for over a dozen friends and family I've recommended - and helped set up - CatchOnTV. I'm NOT happy with the many hours this is going to take me, but I'm not willing to tell them to continue suffering through this any longer.
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Well, the crap continues. The VOD part of the new app has been totally inoperable for me for the last 3 hours or so. Across multiple series & movies, absolutely nothing but the "dancing dots." I've (of course) cleared the cache, force stopped the app and reset the Firestick, tried it with and without VPN - all of which did nothing. I reported it to support chat, told Aaron everything I had done, and also told him we were watching VOD episodes just fine on the other TV with 1.6.3 installed on an identical environment. He asked me to change the VPN to Miami, which also made no difference.
His next instructions we're to just uninstall it and install 1.6.
So, my question at this point is, how long will you continue to support the 1.6 app, since we're now months into this and 2.0 is still obviously not working with any kind of acceptable reliability? I ask this because it looks like I'm going to have to now go spend my time reverting 20 or more devices for over a dozen friends and family I've recommended - and helped set up - CatchOnTV. I'm NOT happy with the many hours this is going to take me, but I'm not willing to tell them to continue suffering through this any longer.
@CaboGuy We are not denying that there is not an issue. However, only a very small number of customers have experienced it and have been resolved with troubleshooting.The problem appears mainly to be related to device processing capability.
In most cases, the issue is resolved by rebooting the device, clearing the app cache, or force-stopping the app. Since we receive only a couple of reports about it, it has not been identified as a major issue.
For users whose issue is not resolved, we recommend installing the older version of the app, which runs more smoothly on their device.
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@CaboGuy We are not denying that there is not an issue. However, only a very small number of customers have experienced it and have been resolved with troubleshooting.The problem appears mainly to be related to device processing capability.
In most cases, the issue is resolved by rebooting the device, clearing the app cache, or force-stopping the app. Since we receive only a couple of reports about it, it has not been identified as a major issue.
For users whose issue is not resolved, we recommend installing the older version of the app, which runs more smoothly on their device.
@Arthur so as noted, I did all those things, none of which resolved the issue. I'm also running the app on the 2nd generation Firestick 4k Max, with the maximum processing power and memory of any Firestick.
You didn't address my question. Since you seem to be admitting that the most capable model of Firestick available isn't sufficient to run your new app reliably, will you commit to long term support of the app version that actually WILL run reliably on the hardware that most of your customers are using??
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@Arthur so as noted, I did all those things, none of which resolved the issue. I'm also running the app on the 2nd generation Firestick 4k Max, with the maximum processing power and memory of any Firestick.
You didn't address my question. Since you seem to be admitting that the most capable model of Firestick available isn't sufficient to run your new app reliably, will you commit to long term support of the app version that actually WILL run reliably on the hardware that most of your customers are using??
@CaboGuy Of course, the new app will be 100% optimal with zero problems like the version 1.6.x which will take time, and we don't have any ETA for it.
As for now, if the problem persists even after doing all trouble shoot, then you need to use the old version app. -
@caboguy
You’ve mentioned that your router is on a shelf under the television. How high off of the ground is it and is it enclosed? From what I’ve learned over the years it’s best to have the router in a central location away from anything that can cause interference with the router’s broadcast signals and at least 5-7 feet off of the floor (single floor). I have a mesh system out in the open in the center of my place and it has WiFi 6 along with the two more common WiFi bands (2.4GHz & 5GHz) and each of my media devices is connected to a mesh node via Ethernet cable. Works really well. I have minimal buffering if any at all.
There’s also wired Ethernet adapters available to do a direct connect from your router to your FS. -
Well, the crap continues. The VOD part of the new app has been totally inoperable for me for the last 3 hours or so. Across multiple series & movies, absolutely nothing but the "dancing dots." I've (of course) cleared the cache, force stopped the app and reset the Firestick, tried it with and without VPN - all of which did nothing. I reported it to support chat, told Aaron everything I had done, and also told him we were watching VOD episodes just fine on the other TV with 1.6.3 installed on an identical environment. He asked me to change the VPN to Miami, which also made no difference.
His next instructions we're to just uninstall it and install 1.6.
So, my question at this point is, how long will you continue to support the 1.6 app, since we're now months into this and 2.0 is still obviously not working with any kind of acceptable reliability? I ask this because it looks like I'm going to have to now go spend my time reverting 20 or more devices for over a dozen friends and family I've recommended - and helped set up - CatchOnTV. I'm NOT happy with the many hours this is going to take me, but I'm not willing to tell them to continue suffering through this any longer.
@CaboGuy it was running very good for me for about a month. The last 3 weeks have been pretty bad
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The updated version for the TV is 2.0.11, and for phones, it is 2.0.9. There is no 1.6 version available.
If you encounter any issues with the service, please contact live chat support and explain the exact problem. The agents will provide you with a solution.
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