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MLB Away Teams Live Feed Is Never On

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  • HawkH Offline
    HawkH Offline
    Hawk
    wrote on last edited by Hawk
    #1

    In the PPV & SPT Event Section - MLB - there’s always been the option to watch either teams live broadcast, because when you click on the game listing a pop up of both teams comes up and you can pick the home team or the away team. Ever since MoaTV Enterprise took over, most of the time they only show the home teams live broadcast feed and not the away teams live broadcast feed. I know both teams live feeds can be played because I’ve seen it on a game before. This didn’t happen last year with CatchOnTV.
    I’ve talked to support about this for weeks and nothing has been done about it. I don’t understand why this can’t be fixed unless they don’t have the capacity to show both feeds in their setup. It’s really disappointing.

    ArthurA 1 Reply Last reply
    0
    • HawkH Hawk

      In the PPV & SPT Event Section - MLB - there’s always been the option to watch either teams live broadcast, because when you click on the game listing a pop up of both teams comes up and you can pick the home team or the away team. Ever since MoaTV Enterprise took over, most of the time they only show the home teams live broadcast feed and not the away teams live broadcast feed. I know both teams live feeds can be played because I’ve seen it on a game before. This didn’t happen last year with CatchOnTV.
      I’ve talked to support about this for weeks and nothing has been done about it. I don’t understand why this can’t be fixed unless they don’t have the capacity to show both feeds in their setup. It’s really disappointing.

      ArthurA Offline
      ArthurA Offline
      Arthur
      Global Moderator
      wrote on last edited by
      #2

      @Hawk 2nd Team feed should work too, will monitor today.

      1 Reply Last reply
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      • HawkH Offline
        HawkH Offline
        Hawk
        wrote on last edited by
        #3

        @arthur
        Thank you for taking the time to investigate this matter. While I believe that the community forum monitors are undoubtedly customer-oriented, the support agents I’ve interacted with have a different perspective. Instead of addressing the issue, they seem more inclined to leave my needs unchanged and adopt a “take it or leave it” attitude.

        ArthurA 1 Reply Last reply
        0
        • HawkH Hawk

          @arthur
          Thank you for taking the time to investigate this matter. While I believe that the community forum monitors are undoubtedly customer-oriented, the support agents I’ve interacted with have a different perspective. Instead of addressing the issue, they seem more inclined to leave my needs unchanged and adopt a “take it or leave it” attitude.

          ArthurA Offline
          ArthurA Offline
          Arthur
          Global Moderator
          wrote on last edited by
          #4

          @Hawk Right now, 3 games ON and all feeds are working fine.

          HawkH 1 Reply Last reply
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          • ArthurA Arthur

            @Hawk Right now, 3 games ON and all feeds are working fine.

            HawkH Offline
            HawkH Offline
            Hawk
            wrote on last edited by
            #5

            @Arthur
            Which section are you viewing? USA Major Leagues MLB or PPV EVENT MLB

            USA Major League MLB games only allow you to watch the live feed already selected.

            PPV EVENT MLB gives you the option to select:
            A. The Home teams live broadcast with their set of announcers.
            B. The Away teams live broadcast with their set of announcers.

            The way it’s set up now, no matter which of the two you pick it shows the Home teams live broadcast.

            I can’t verify at the moment but they should have different graphics and commentary. What do you see?

            ArthurA 1 Reply Last reply
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            • HawkH Hawk

              @Arthur
              Which section are you viewing? USA Major Leagues MLB or PPV EVENT MLB

              USA Major League MLB games only allow you to watch the live feed already selected.

              PPV EVENT MLB gives you the option to select:
              A. The Home teams live broadcast with their set of announcers.
              B. The Away teams live broadcast with their set of announcers.

              The way it’s set up now, no matter which of the two you pick it shows the Home teams live broadcast.

              I can’t verify at the moment but they should have different graphics and commentary. What do you see?

              ArthurA Offline
              ArthurA Offline
              Arthur
              Global Moderator
              wrote on last edited by
              #6

              @Hawk Check inside the PPV & SPT Event > MLB after rebooting the app

              HawkH 1 Reply Last reply
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              • ArthurA Arthur

                @Hawk Check inside the PPV & SPT Event > MLB after rebooting the app

                HawkH Offline
                HawkH Offline
                Hawk
                wrote on last edited by
                #7

                @Arthur
                I will as soon as I can and report back.

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                • HawkH Offline
                  HawkH Offline
                  Hawk
                  wrote on last edited by
                  #8

                  @arthur
                  Well, it appears that everything is in its rightful place and functioning as intended. I want to express my sincere gratitude for this.

                  ArthurA 1 Reply Last reply
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                  • HawkH Hawk

                    @arthur
                    Well, it appears that everything is in its rightful place and functioning as intended. I want to express my sincere gratitude for this.

                    ArthurA Offline
                    ArthurA Offline
                    Arthur
                    Global Moderator
                    wrote on last edited by
                    #9

                    @Hawk Thanks for your feedback

                    1 Reply Last reply
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                    • HawkH Offline
                      HawkH Offline
                      Hawk
                      wrote on last edited by Hawk
                      #10

                      @arthur
                      You’re welcome. Thank you for satisfying a long time customer.

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