2.0.11 Kicks Me Out (NOT-Solved)

[Jack Thripper]

Well it's back !
Using the three bar button on the remote to get to the program guide kicks me out of the app.
This on a Fire TV Stick 4K (1st generation)
I have reset the stick back to factory settings.
Reinstalled the MoaTV app with Downloader.
The Fire TV Stick has 3.2 GB of 5.32 GB storage available.

[Hawk]

@Jack-Thripper
Do you happen to have another FS to try?

[Jack Thripper]

@Jack-Thripper
Do you happen to have another FS to try?

I do not.

[Jack Thripper]

@Hawk said:

@Jack-Thripper
Do you happen to have another FS to try? I have a couple of FTV devices and will try to simulate what’s happening with you and will report back my results.

Your device has a 1.7 GHz quad-core processor, 1.5 GB RAM. Wiki says it’s eight years old and maybe the remote needs replacing?

The remote works just fine.
The guide loads and shows no information, for all channels, then, about 2 to 3 seconds
after the guide loads,
I am kicked out of the Moa app, back to the Fire TV Stick home screen.

[Hawk]

@Jack-Thripper
I have a couple of FTV devices and will try to simulate what’s happening with you and will report back my results.

Your device has a 1.7 GHz quad-core processor, 1.5 GB RAM. Wiki says it’s eight years old and maybe the remote needs replacing?

[Hawk]

@jack-thripper
Agh, I was thinking that the action of just pushing the remote button (3 bar/hamburger) was crashing the MoaTV app.
@jack-thripper said:
“Well it's back !
Using the three bar button on the remote to get to the program guide kicks me out of the app.”

Then the sequence is you click on the 3 bar button and the MoaTV app goes into the guide but hangs up and crashes back to the Home Screen or all the way back to the FS OS main screen?
When you click on the 3 bar/hamburger button the MoaTV app goes to the guide which then repopulates the guide to the correct time and I think there’s a hangup there by which either the processor isn’t processing the information correctly or able to or the software itself has a glitch.

[Arthur]

@Hawk @jack-thripper This report has already been checked; it works fine.

[Hawk]

@arthur
Understood and thank you.

@jack-thripper
I just tried on my FTV Cube 3rd Generation simutlating your situation by clicking on the guide button (3 bar/hamburger) and the guide populates to the correct time in the watched programs point of progression. I did this multiple times without any glitches whatsoever.
I also clicked the top part of the FS remotes ring and this brings the individual live station’s guide up and if you click the center/select button the whole guide comes up. I also performed this action multiple times without any glitches as well.

[Jack Thripper]

@Arthur said:

@Hawk @jack-thripper This report has already been checked; it works fine.

If it was working fine on my device, I would not be posting about the problem.

This is not a deal breaker for me, as I can pull up the program guide from the select button
on the remote, I just can't get the guide from the 3 bar/hamburger button.

Trying to duplicate the problem on FTV Cube 3rd generation which has a different processor and ram is like comparing apples to oranges.
Now, please don't get me wrong, I do appreciate the help.

[Hawk]

@jack-thripper
Noted and thank you.