Support not working

[syetter]

[syetter]

What do I do on that to enter chat messages?

[syetter]

Even ChannelMoa text says to just "Hit the chat button at the bottom of the page". When I started with you guys, I used to do that. But that button at the bottom of the page is no longer present. I don't know how you determine this is working when it clearly isn't. You are invoking this page in a way that is not available to an outside user.

[syetter]

And I brought up the channelmoa in duckduckgo on my android phone. Same result. No button at bottom right of page.

[syetter]

And I have submitted multiple tickets on Email. No email responses since 2 days.

[Arthur]

@syetter Again, it's your browser problem; compare this screenshot with yours. You can definitely see that your one is larger/zoomed in
Another solution is to adjust your browser settings and zoom out to 80% from 100% or try with a VPN.

[syetter]

No amount of zoom or scrolling brings that widget on the right onto the page. And that is basically the same widget that should be on the main channelmoa.com page but is not. I've tried 3 different browsers on two computers and an android phone. If that widget comes up for you but not for me it is because you have something enabled that is not on my Windows machines, my other Windows machine, or my Android phone and is the same on different machines

[syetter]

What's the technology that puts that "widget" on the page. Maybe it is blocked somehow.

[Arthur]

@syetter, There is nothing special enabled, just a Chrome browser.
Have you tried using VPN ?

[syetter]

I tried VPN. It made no difference. I got it to work on Firestick. Silk Browser is on firestick. I installed Chrome on Windows and it worked. A web site is supposed to be tested with different browsers, not just 1 browser.

[syetter]

And so when I said I had a problem with Edge, didn't anybody actually try it to see if the problem was there?

[Hawk]

This post is deleted!

[Rick]

@syetter It works with Edge, I have checked many times. Please take an incognito window and try again. Let's see https://chatting.page/catchontvsupport

Also you can try after flash dns. (open the Command Prompt as an administrator, type ipconfig /flushdns, and press Enter.)

[syetter]

I found why the chat widget is blocked. It is called Tidio I think. Ad Blocker uBlockOrigin was blocking some of the resources needed by the widget. To find out that the widget was blocked, I had to run "Developer Tools" in Edge, basically a debugger. Couldn't find a way to unblock. Adding channelmoa to the whitelist didn't help. A workaround is to bring up channelmoa in a private window because the ad blocker does not run there unless you specifically allow that.