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If You’d Like To Switch Back To The CatchOnTv App 1.6.2

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  • HawkH Hawk

    Please make sure your VPN is off when you download a code on the Downloader browser and try and install the app. There’s known issues when you try to do it with a VPN on.

    @Arthur said:

    @bhannay It's Downloader app issue. Use a VPN while downloading the app. This should fix the problem.

    C Offline
    C Offline
    CaboGuy
    wrote on last edited by
    #9

    @Hawk said:

    Please make sure your VPN is off when you download a code on the Downloader browser and try and install the app. There’s known issues when you try to do it with a VPN on.

    @Arthur said:

    @bhannay It's Downloader app issue. Use a VPN while downloading the app. This should fix the problem.

    Yikes! Nothing like directly conflicting info from support!

    "You can't use a VPN to download."

    "You must use a VPN to download."

    🤷🤦

    HawkH 2 Replies Last reply
    0
    • C CaboGuy

      @Hawk said:

      Please make sure your VPN is off when you download a code on the Downloader browser and try and install the app. There’s known issues when you try to do it with a VPN on.

      @Arthur said:

      @bhannay It's Downloader app issue. Use a VPN while downloading the app. This should fix the problem.

      Yikes! Nothing like directly conflicting info from support!

      "You can't use a VPN to download."

      "You must use a VPN to download."

      🤷🤦

      HawkH Offline
      HawkH Offline
      Hawk
      wrote on last edited by
      #10
      This post is deleted!
      1 Reply Last reply
      0
      • C CaboGuy

        @Hawk said:

        Please make sure your VPN is off when you download a code on the Downloader browser and try and install the app. There’s known issues when you try to do it with a VPN on.

        @Arthur said:

        @bhannay It's Downloader app issue. Use a VPN while downloading the app. This should fix the problem.

        Yikes! Nothing like directly conflicting info from support!

        "You can't use a VPN to download."

        "You must use a VPN to download."

        🤷🤦

        HawkH Offline
        HawkH Offline
        Hawk
        wrote on last edited by Hawk
        #11

        @CaboGuy
        That could be my mistake with what I posted. Apparently, there’s pros and cons to both practices of leaving on or turning off your VPN when downloading a file to install on your device.

        @arthur
        Please clarify if we should leave the VPN on or turn the VPN off when downloading a CatchONTV app file or MoaTV app file using Downloader.

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        • ArthurA Offline
          ArthurA Offline
          Arthur
          Global Moderator
          wrote on last edited by
          #12

          @caboguy @hawk If you encounter issues while installing an app using the Downloader application—such as “redirecting,” “forbidden,” or “unknown error”—this is often related to your Downloader app/VPN connection.

          To resolve the problem-

          1. Clear the data file of the Downloader app and force stop it/reinstall the Downloader app.
          2. If your VPN is currently off, turn it on.
          3. If your VPN is currently on, turn it off.

          By following these steps, you will be able to successfully install MoaTV/CatchON TV.

          HawkH 1 Reply Last reply
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          • ArthurA Arthur

            @caboguy @hawk If you encounter issues while installing an app using the Downloader application—such as “redirecting,” “forbidden,” or “unknown error”—this is often related to your Downloader app/VPN connection.

            To resolve the problem-

            1. Clear the data file of the Downloader app and force stop it/reinstall the Downloader app.
            2. If your VPN is currently off, turn it on.
            3. If your VPN is currently on, turn it off.

            By following these steps, you will be able to successfully install MoaTV/CatchON TV.

            HawkH Offline
            HawkH Offline
            Hawk
            wrote on last edited by
            #13

            @Arthur
            Thank you for clarifying the procedure to download a file using downloader and how to properly incorporate a VPN to ensure uninterrupted file download.

            1 Reply Last reply
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            • HawkH Offline
              HawkH Offline
              Hawk
              wrote on last edited by Hawk
              #14

              I discovered my old Fire TV with 4K Ultra HD (3rd Generation) and deleted all the previous data (apps and settings). Then, I imported my previous settings from my Fire TV Cubes (3rd Generation) data. I reinstalled my VPN and the CatchOnTV app (1.6.2), and it’s working perfectly for me. There’s no buffering, and I can change channels without any errors. I’ll use as many features as possible and report back if there are any issues.

              1 Reply Last reply
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              • HawkH Hawk

                @Raejck
                What version of CatchOnTV were you on? 1.6.0, 1.6.2, 1.6.3?
                What device are you using it on?
                I went back to see if 1.6.2 would work and it did, but then I went back to MoaTV 2.0.11. Working pretty well for me.

                R Offline
                R Offline
                Raejck
                wrote on last edited by
                #15

                @Hawk Using version 1.6.3 on an ONN device. I deleted and downloaded again today to see if a different result is obtained.

                HawkH 1 Reply Last reply
                0
                • R Raejck

                  @Hawk Using version 1.6.3 on an ONN device. I deleted and downloaded again today to see if a different result is obtained.

                  HawkH Offline
                  HawkH Offline
                  Hawk
                  wrote on last edited by
                  #16

                  @Raejck
                  Was the 1.6.3 on your Onn device stable for most of the time? Are you using WiFi or an Ethernet cable from a router?

                  C R 2 Replies Last reply
                  0
                  • HawkH Hawk

                    @Raejck
                    Was the 1.6.3 on your Onn device stable for most of the time? Are you using WiFi or an Ethernet cable from a router?

                    C Offline
                    C Offline
                    CaboGuy
                    wrote on last edited by
                    #17

                    @Hawk said:

                    @Raejck
                    Was the 1.6.3 on your Onn device stable for most of the time? Are you using WiFi or an Ethernet cable from a router?

                    I'm using 1.6.3 on a Firestick 4kMax, using Wifi. It's quite stable.

                    HawkH 1 Reply Last reply
                    0
                    • C CaboGuy

                      @Hawk said:

                      @Raejck
                      Was the 1.6.3 on your Onn device stable for most of the time? Are you using WiFi or an Ethernet cable from a router?

                      I'm using 1.6.3 on a Firestick 4kMax, using Wifi. It's quite stable.

                      HawkH Offline
                      HawkH Offline
                      Hawk
                      wrote on last edited by Hawk
                      #18

                      @CaboGuy
                      Thank you for the information about the stability of 1.6.3. Some have reported having glitches with it, but like you I find it stable also on 1.6.2.

                      1 Reply Last reply
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                      • HawkH Hawk

                        @Raejck
                        Was the 1.6.3 on your Onn device stable for most of the time? Are you using WiFi or an Ethernet cable from a router?

                        R Offline
                        R Offline
                        Raejck
                        wrote on last edited by Raejck
                        #19

                        @Hawk Yes, it was stable using Onn device until it was accidentally updated. Will try and revert again. Everything is being used via wi-fi.

                        (FYI, I am personally using version 2.0.11 via Onn device and wi-fi with few issues.)

                        HawkH 1 Reply Last reply
                        0
                        • HawkH Hawk referenced this topic on
                        • R Raejck

                          @Hawk Yes, it was stable using Onn device until it was accidentally updated. Will try and revert again. Everything is being used via wi-fi.

                          (FYI, I am personally using version 2.0.11 via Onn device and wi-fi with few issues.)

                          HawkH Offline
                          HawkH Offline
                          Hawk
                          wrote on last edited by
                          #20

                          @Raejck
                          Thank you for confirming that your Onn device is functioning correctly with the MoaTV app installed. This information is valuable for potential users looking for a compatible device.

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