@em31em31
Thanks for reaching out and for the detailed explanation — that really helps.
We understand that channels like BBC1, BBC2, BBC3, and ITV1 are loading the initial screen but not playing, while BBC World News works fine. This behavior is usually related to regional restrictions and stream source limitations, especially for UK-based channels.
Even when using a VPN (such as Surfshark), some streams may still fail due to:
• Advanced geo-blocking by the channel providers
• VPN IPs being detected or blocked
• Temporary source downtime or instability
Here are a few steps you can try:
: Restart the app and your device
: Try switching to a different server/location within the UK on your VPN
: Clear app cache or reinstall the app
: Test both with and without VPN (as you already did)
Since you mentioned this has been an ongoing issue, it’s likely that the stream sources for these specific channels are currently unstable or restricted, rather than a problem with your setup.
Our team continuously monitors and updates channel sources, so this may be resolved in future updates.
If possible, please let us know:
• Your device model
• App version
• Internet connection type
This will help us investigate further.
Thanks again for your patience.
