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Ever since catchon has switched over to enterprise MOATV it has been time consuming to reboot, reinstall, etc., etc. I have talked to a representative several times and it’s always has the same outcome. They just tell me to load the old app back so I guess they're telling people their old app works better…..so why do we have the new app ?….. also after loading the old app back, you have to hit cancel every time you turn your TV on because if you hit update it will take you back to the new app that doesn’t work….. will this ever be fixed ? Idk

@CaboGuy said:

@Arthur said:

@billysellas If any channel is down, or all channels are loading/buffering at the same time, please contact Live Chat Support. They can fix the issue quickly or guide you with simple troubleshooting steps.
This forum is mainly for discussion and feedback. You can report issues here, but for a quick fix, it’s best to contact the Chat Support Team directly.

Sorry, but reporting the ongoing issues via support chat is a total waste of time at this point. I reported that I could not get the Texas - Cincinnati MLB game, either via USA major leagues or ppv-sports. With and without a VPN, set to Chicago as instructed.

The response? Please reboot your firestick AND your router. Please uninstall and reinstall the app again - which I already said I have done all of before at least half a dozen times this week! Meanwhile (as I explained) I have the same model firestick, connected to the same network using the same router and same VPN using the old 1.6.3 and it works just fine!

It's not the Firestick, it's not the network and it's not the router! It's your crappy 2.x app! Sorry, but I'm DONE spending 30-60 minutes every time clearing cache, rebooting my firestick, rebooting my router and THEN uninstalling and reinstalling the app! NONE OF THAT EVER FIXES IT, IT JUST WASTES A LOT OF TIME - AGAIN!

Can ANYONE provide an answer of WHY this switch to 2.x was necessary, because it's not working and the old one was just fine!

Hawk

Hawk

@Hawk said:

@Dalton-0 Which device are you using for playing the MoaTV app? Are you hardwired or using WiFi? Have you rebooted your whole system starting at the modem > router > device used for the MoaTV app?

Since I’ve switched over from catchon tv to enterprise MOATV all it does is buffer or kicks you out. I’ve reinstalled, check my Internet (1 gig) and cleared cashes. I’ve chatted with customer support.. I know several people that I are having the same issue with the new enterprise MOATV.. the only way you can get it to work is to reinstall the number 4185818 in the downloader. But then after that, you will always have to cancel the update every time you turn your TV on or it will update to the new app that doesn’t work. FYI.