Thanks for taking the time to share this — we completely understand how frustrating that experience must have been.

Losing your Favorites and viewing progress after investing so much time setting things up — not just for yourself, but for others as well — is definitely not the experience we want for our users. We hear you.

Your suggestion around making user configuration portable and restorable (including Favorites and watch history) is extremely valuable. The idea of syncing this data across devices tied to an account is also something we agree would significantly improve the overall experience.

We’ve shared this feedback with our development team, as it aligns closely with ongoing efforts to improve data persistence and cross-device continuity. While we don’t have specific timelines to share just yet, this is absolutely the kind of enhancement we’re looking into.

In the meantime, we truly appreciate your patience — and especially the effort you’ve put into helping others set things up. That kind of support doesn’t go unnoticed.

Thanks again for raising this with us — it helps us prioritize what matters most.

@Nyle3019 said:

In the meantime, setting up and regularly updating your Favorites can still help speed things up a bit while we improve the layout.

Indeed! I'm one who had invested multiple hours doing that - for myself and at least 10 others I helped set up. Unfortunately, those were all totally wasted hours when you did the update to version 2 and we all lost EVERYTHING!

Major "feature" request/recommendation - please make our user configuration a file that can be moved from one device to another AND can be restored after you nuke it with an update! Not only favorites, but history - if I'm in the process (I am) of watching a series with 7 seasons of 20 episodes, it's very frustrating to totally lose what episode of what season I was on!

Ideally, configuration should be synced across multiple devices on an account.

Thanks for the feedback — we hear you.

We understand that the current layout can feel a bit too click-heavy, especially when you’re just trying to quickly access your content. Your suggestion about making Favorites and “My Live” more accessible is a great one, and it’s exactly the kind of input we pass along to our development team.

Improving navigation and reducing the number of steps is something we’re actively working on, so you can expect UI adjustments and refinements in future updates.

In the meantime, setting up and regularly updating your Favorites can still help speed things up a bit while we improve the layout.

We appreciate you taking the time to share this — it really helps us make the app better.