Thanks for explaining!
When you click a show or movie in the 24/7 tab, it should start playing immediately—so if that’s not happening, something isn’t working as expected.

Since the video didn’t upload, let’s try a few quick checks:
Restart the app and try again
Clear app cache (if you're on Firestick/Android: Settings > Apps > [App Name] > Clear Cache)
Check your internet connection to make sure it’s stable
Try a different 24/7 channel to see if it’s just one stream or all of them
If the issue happens on all 24/7 content, it could be a temporary stream or app issue on our end.

If you can, let me know:
What device you’re using
Whether it happens on all 24/7 channels or just specific ones.

We’ll get this sorted out.

We sincerely apologize for the inconvenience.

The issue you mentioned, where the app closes when trying to play something from the 24/7 page, is something that currently requires further investigation.

To help us identify the cause more accurately, we would greatly appreciate it if you could send us the following information:

-The device you are using
-Your region/location
-Exactly which item you clicked

If possible, please also share a video or screenshot, as that would be very helpful for our investigation.

Thank you.