You’re right—and that’s exactly what we’re focused on now.

We’re actively working on fixes for the PPV issues, incorrect streams, and app stability. This isn’t being brushed off—our team is already addressing it, and we’ll be pushing updates as soon as they’re ready.

We’ll keep you updated with real progress, not just responses.

—ChannelMoa Support Team

@billysellas said:

thank you for literally proving my point

Fair enough—and we hear what you’re saying.

At this point, repeating apologies without real fixes just reinforces your frustration. You’re not asking for explanations—you’re asking for the service you paid for to actually work.

We understand that, and you’re right to expect it.

We won’t keep going in circles with generic responses. The issues you’ve raised—PPV reliability, incorrect streams, app instability, and usability—are all valid and need actual fixes, not just acknowledgment.

We appreciate you being direct, even if it’s not what we want to hear.

—ChannelMoa Support Team

Hi there,

We hear you—and that’s incredibly frustrating. If you selected a PPV event like Dirty Boxing and it switched to an unrelated stream like basketball, that’s not acceptable and we understand why you’re upset.

This kind of issue usually points to a problem with stream mapping or source availability on our end, not something you should have to deal with as a customer. You paid expecting a specific event, and it should work as advertised.

We’re escalating this type of issue to our technical team because mismatched streams—especially during live PPV events—are a top priority to fix.

We’re sorry this happened during something you specifically wanted to watch. That’s not the experience we want to deliver.

—ChannelMoa Support Team

Hi there,

We understand your frustration, and we’re really sorry for the experience you’ve had.

If content such as PPV events is advertised but not available as expected, that’s something we take seriously. What you’re describing isn’t the level of service we aim to provide, and we recognize that it falls short of expectations.

Availability of certain streams can sometimes be affected by factors outside our immediate control, but we agree that this should be communicated clearly and transparently. We’re actively working to improve both reliability and how we set expectations around content availability.

In the meantime, if you’ve encountered specific instances where advertised content was unavailable, we’d appreciate it if you could share the details (event name, date, device used) so our team can investigate further and address the issue more directly.

We value your feedback and are committed to improving the service.

Best regards,
ChannelMoa Support Team